Leasing Agent- Downtown Portland

Meritus Property Group•Portland, OR

9d•$23 - $25•Onsite

About The Position

Meritus is looking for a Leasing Agent to join their team at Park Avenue West Apartments. This role is responsible for being the first point of contact for prospects and residents, playing a key role in bringing the community to life. The Leasing Agent will assist new residents in finding their perfect home and ensure a smooth and exciting move-in process, aiming to create an experience that encourages long-term residency.

Requirements

Strong leasing and sales background; lease-up experience preferred
Proficient in CRM software and Yardi Voyager for property management tasks
Solid administrative skills for lease agreements, rental applications, and other documents
Excellent customer service and communication with residents and prospects
Working knowledge of property maintenance procedures to coordinate repairs
Ability to upsell services and amenities that improve the resident experience
Relationship-building skills to understand and meet resident needs

Nice To Haves

Experience in luxury multifamily, high-end hospitality, or premium retail
Polished, professional presence and refined written and verbal communication
Proven ability to sell value and lifestyle to discerning, high-income clients
Flexibility to work weekends and occasional evenings for tours and resident events

Responsibilities

Give tours of Park Avenue West and show available units to prospective residents
Respond to calls, emails, and walk-ins with clear information about the property
Upsell added services and amenities to prospects and current residents
Use good phone etiquette and deliver excellent service on every call
Process rental applications, including background and credit checks
Prepare lease agreements and make sure all paperwork is complete and accurate
Collect rent payments and keep resident records current in the CMMS
Coordinate move-in and move-out inspections with residents
Address resident concerns and maintenance requests promptly
Schedule repairs and coordinate with vendors to keep the property well maintained
Build positive relationships with residents to keep satisfaction high
Deliver a concierge-level experience, from the first call through move-in and renewal
Create memorable, personalized move-ins, such as welcome gifts and a guided home orientation
Plan and host upscale resident events that build community and drive referrals
Keep the leasing office, models, amenity spaces, and tour route in pristine condition daily
Partner with maintenance and vendors to resolve issues to a luxury standard, with proactive status updates to residents
Track the competitive luxury market and position Park Avenue West's value against comparable properties