Leasing Agent | Country Bluff & Candlewood Apartments

CSM Careers • Rapid City, SD

10d • Onsite

About The Position

The Leasing Agent will actively solicit business to achieve occupancy and rental goals of the property, aiming for a 45% closure rate on new leases and renewals or as directed. This role involves marketing the property by responding to phone inquiries, internet leads, and property tours, and is responsible for the accurate preparation and administration of all leasing activities, including paperwork, applications, and leases. The Leasing Agent will also assist in market studies, inspect and make recommendations regarding the physical product to hit sales goals, and ensure high resident satisfaction scores by responding to resident needs and concerns professionally and promptly. Maintaining a clean and safe work environment, adhering to cost controls, and managing company assets within budget are also key responsibilities. The role requires adherence to all company procedures, including those for resident/employee incidents, and knowledge of emergency procedures. Effective self/workload management, clear written and verbal communication skills, and promoting a positive, professional work environment are essential. The Leasing Agent must also adhere to the company's attendance policy, grooming/appearance/dress code standards, attend all required meetings, and comply with all Standard Operating Procedures and Fair Housing laws.

Requirements

• 1+ year of multi-family industry experience or customer service industry related field is required.
• Must be detail oriented.
• Strong computer skills.
• Ability to communicate well with all levels within and outside the organization.
• Able to problem-solve with employees and residents.
• Must be able to manage multiple priorities in a fast-paced environment.
• Current and valid driver’s license with safe driving record required.

Nice To Haves

• College degree or equivalent experience preferred.

Responsibilities

• Actively solicit business to achieve occupancy and rental goals of the property (45% closure rate on new leases and renewals or as directed).
• Assure that prospective residents are reached through advertising and further market the property by responding to phone inquiries, internet leads and property tours.
• Responsible for accurate preparation and administration of all leasing activities (i.e. – paperwork, applications, leases, etc.).
• Assist in the completion of market studies.
• Inspects and makes recommendations regarding physical products as necessary to hit sales goals.
• Accountable for high resident satisfaction scores by ensuring residents needs and concerns are responded to in a professional and timely manner.
• Maintain physical asset to provide a welcoming and pleasant environment for residents.
• May plan and participate in community activities, as well as other projects as assigned.
• Work side by side with staff to model appropriate resident service standards.
• Responsible for proper use of all equipment and supplies.
• Adhere to cost controls to reduce expenses and waste.
• Help manage and maintain company assets to stay within budget guidelines and prolong the life of company property.
• Ensure a clean and safe work environment to maintain standards per CSM, local, state and federal regulations including AWAIR program.
• Follow all CSM procedures for resident/employee incidents.
• Be available to assist in any natural/catastrophic disaster.
• Knowledgeable of emergency procedures.
• Responsible for effective self/workload management.
• Demonstrate clear written and verbal communication skills.
• Promote collaboration and a positive, professional work environment.
• Adhere to CSM attendance policy, grooming/appearance/dress code standards.
• Attend all required meetings.
• Adhere to all CSM Standard Operating Procedures and Fair Housing laws.

Benefits

• medical, dental and vision insurance plans
• company-paid life insurance
• short-term disability coverage
• company-paid long term disability coverage for eligible employees
• 401(k) plan with company match
• tuition reimbursement
• voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft)
• time-off
• scholarship program
• generous hotel discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED