Leasing Agent/JAX

Cambridge Management•Jacksonville, FL

4d•Hybrid

About The Position

Cambridge Management, Inc. (CMI) is seeking a Leasing Agent to join their team. CMI, founded in 1987, specializes in managing affordable housing communities for families, senior citizens, and people with disabilities. With nearly 350 employees and 120 communities across multiple states, CMI offers a stable and growing work environment. The Leasing Agent will report to the Community Manager and/or Assistant Manager and will be responsible for assisting in advertising and special promotions, establishing and maintaining relationships with prospective and current residents, marketing, and leasing the property. Excellent attendance, communication skills, the ability to build lasting business relationships, and professionalism are expected.

Requirements

High School graduate or equivalent required.
Minimum of one year’s experience in a customer service, leasing, or sales position.
Experience with HUD and LIHTC programs.
Ability to work a flexible schedule to include weekends, evenings, and holidays.
Working knowledge of Office 365.
Must have excellent computer skills and have industry software experience.
Must be willing and able to utilize tablet/mobile devices and software efficiently.
Requires sitting, standing, and walking for prolonged periods.
Position requires frequent/daily reaching, pushing, pulling, and lifting up to 20 pounds.
Position includes communication mastery in the form of electronic mail, writing letters, memos, documents, and any other correspondence in written form including reports.
This position must also be proficient in face-to-face, telephone, and other median of conversation styles for prolonged periods, up to 6 hours per workday.
This position also requires contact with external customers and others (face-to-face, telephone, or otherwise).
Requires competition or awareness of competitive pressures and the ability to meet strict deadlines.
Position can include conflict situations.
Requires the ability to deal with unpleasant, angry, or discourteous people in a professional manner.
Requires making decisions that impact the results of co-workers, clients, or the company.
Requires being exact or highly accurate.
May include freedom to determine tasks, priorities, make decisions in a timely manner and make goals.
Requires repeating the same physical or mental activities over and over.
Requires meeting strict deadlines.
Requires working with others in a group or team.
Requires coordinating or leading others in accomplishing work activities.
Requires working in a vehicle or golf cart.
Requires working outdoors, exposed to all weather conditions.
Requires working indoors in environmentally controlled conditions.
Job tasks are performed in close physical proximity to other people.
Must be able to travel to and from a bank and other off-site locations as a requirement of this position.
A valid driver’s license is required if performing these tasks or driving a golf cart.

Nice To Haves

Bachelor's Degree or National Leasing Professional (NALP) preferred.

Responsibilities

Create a positive, welcoming, supportive environment for residents, visitors, and community associates.
Assist with development and implementation of resident services programming.
Utilize maintenance software program to enter in and track service requests and track unit turns.
Assist in attracting, screening, and selecting prospective residents in accordance with federal, state, governing program laws and regulations utilizing the set Resident Selection Criteria.
Prepare market surveys and traffic reports.
Manage the lease renewal process.
Determine the needs of prospective residents.
Prepare lease packages.
Collect late rent and other monies due to the property.
Manage the move-in and move-out process.
Answer the telephone and greet prospective residents and residents in a pleasant and positive manner.
Respond to incoming calls from the corporate office or those related to the operation of the property.
Contact all guests by phone and/or email within 24 hours or less of their initial visit.
Send Thank You cards after to guests.
Perform telephone market surveys and physical shops of competitors.
Recommend strategies and programs for on-site marketing activity.
Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention.
Initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support.
Recommend programs and strategies to increase qualified traffic and closing ratios.
Support the Assistant Community Manager with tracking and processing renewals, lease expirations, and notices to vacate.
Collect and accurately process and report receipt of application fees, security deposits, rents, and other fees.
Keep files, desk, and leasing area organized.
Inspect market ready units and models each morning, ensuring the lights are on, and the unit is shown ready.
Assist in planning of resident functions.
Provide excellent customer service and display a courteous and professional attitude toward all customers.
Attend and assist in facilitating resident functions and community affiliated events, including on weekends and evenings.
Assist the Community Manager and/or Assistant Community Manager in collection of delinquent rents and processing of all administrative forms and reports.
Maintain all resident and property files and play an active role in the lease renewal process including completing all lease forms and agreements.
Answer all incoming calls, greet incoming visitors, and resolve any issues with professionalism and clear communication.
Complete all required training within thirty (30) days of hire date.