Leasing Agent

Cornerstone Residential•Rexburg, ID

2d•Onsite

About The Position

Cornerstone Residential is a property management company focused on providing exceptional service and maximizing revenue. They manage over 23,000 housing units across 229 communities. The Leasing Agent's role is to welcome prospective residents, assist with property tours, provide apartment information, process applications, secure leases, and help with renewals. This role requires adherence to Fair Housing Laws and company policies, supporting the objective of meeting client expectations within the financial operating budget and management agreement.

Requirements

Minimum 1 year of experience in a similar role, preferably within Residential Property Management.
Minimum 1 year of customer service and sales experience.
High School diploma or equivalency certificate required.
Valid Driver's License, a good driving record, current motor vehicle insurance which meets State requirements.
Must be proficient in speaking, reading, and writing in English.
Strong computer skills (MS Office, Google Apps, property management-related software, email, internet, social media).
Must be able to pass a background and drug screening.

Nice To Haves

Experience in hospitality, retail, sales, or customer service will also be considered.

Responsibilities

Welcome prospective residents, assist with viewing/touring the property, and provide accurate information about apartment homes.
Properly process rental applications and secure lease agreements from qualified persons.
Assist with lease renewals as required.
Conduct all job duties in accordance with Fair Housing Laws and Company policy.
Support the overall objective of meeting the expectations of the Client, based on the respective financial operating budget and management agreement.
Maintain positive, professional, and effective communication with applicants, residents, vendors, clients, and guests.
Maintain occupancy levels as established by owner/budget expectations.
Exhibit professional leasing techniques.
Assist with the completion of the monthly Market Surveys and analysis.
Assist with advertising and marketing strategies for the apartment community as needed.
Exhibit closing ratios in regards to phone and walk-in traffic per Cornerstone policy.
Assist with ensuring that all online marketing sources are updated daily.
Promote positive resident/management relations to retain desirable residents.
Place customer need requests and follow up as the number one priority.
Assist with resident retention programs.
Ensure the safety, comfort, and privacy of all property residents.
Ensure move-in orientation is completed consistently with new residents.
Maintain appropriate resident files including forms, leases, and documents in accordance with Cornerstone Standard Operating Procedures.
Ensure the daily integrity and confidentiality of resident files.
Ensure that documents and reporting systems are maintained, updated, and organized.
Assist in periodic reporting requirements as requested.
Ensure compliance of risk management items such as reporting timely all injuries, illnesses, property damage following proper standard operating procedures.
Assist residents with reporting of maintenance needs.
Document facility and maintenance needs and ensure timely completion.
Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor.
Follow up on maintenance requests to promote resident communication and satisfaction.
Perform other duties as assigned.