Leasing Agent (Bilingual preferred)

CAPSTONE REAL ESTATE SERVICES, INC.•Austin, TX

3d•Onsite

About The Position

The Leasing Agent performs all sales and leasing activities to achieve the community’s revenue and occupancy goals. This includes greeting and qualifying prospects, conducting community tours and showing apartments, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing. The role also involves inspecting apartments prior to resident move-in to ensure they are in move-in ready condition and scheduling any outstanding items with the maintenance team. The Leasing Agent stays informed about market and competitor conditions, develops and implements marketing plans, and executes marketing activities to drive traffic to the community. They use on-site property management software to track availability, record activities, and manage resident data. The position requires ensuring the community and show units meet show quality standards, merchandising for an appealing presentation, and preparing the leasing office. Follow-up with prospects and new residents is crucial for satisfaction. The role also supports the lease renewal program by preparing and processing renewal documents. The Leasing Agent responds to resident and client concerns, takes action to solve problems, and promotes a positive image of the community and management company.

Requirements

Two years of Leasing experience in the Multifamily industry
Solid sales and customer service skills
Ability to work well in a team environment
Active listening skills and willingness to learn
Ability to pay close attention to detail with a high degree of accuracy
Strong communication (written and verbal) and interpersonal skills
Good organizational and time management skills
Strong computer skills
Weekends Required

Nice To Haves

Bilingual preferred

Responsibilities

Performs all sales and leasing activities to achieve the community’s revenue and occupancy goals by greeting and qualifying prospects, conducting community tours and showing apartments, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing.
Inspects apartments prior to resident move-in and ensures apartments are in move-in ready condition and schedules any outstanding item to be addressed with the maintenance team.
Stays informed about current market and competitor conditions that may impact the community’s occupancy and sales results, develops and implements short- and long-term marketing plans and goals to sustain occupancy, and follows the community’s established policies related to concessions, specials, and other programs to boost occupancy.
Designs and executes marketing activities to create and drive traffic to the community, including implementing resident referral and employer outreach programs, using internet marketing tools (Craigslist, Facebook, e-mail, and other websites), and following other community-specific marketing plans, drives, and special programs.
Uses the on-site property management software to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
Ensures that the community and show units meet the standards for show quality by daily inspecting the marketing corridor and leasing tour, communicating maintenance and upkeep needs to the community’s maintenance team members, merchandising and ensuring a physically appealing show unit and/or model and amenities, and preparing the leasing office for daily leasing activities.
Follows-up with prospects and new residents to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew.
Executes and performs activities in support of the community’s lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates, and ensuring that lease renewal documents are signed and implemented on time.
Responds quickly and courteously to resident and client/owner concerns and questions and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
Promotes a positive image of the apartment community and management company.