Leasing Administrative Assistant

Realstar • Pointe-Claire, QC

3d • Onsite

About The Position

Realstar is seeking a Full-Time Leasing Administrative Assistant to support building administration tasks. This role involves screening applications, scheduling showings, providing customer service to residents, responding to inquiries and concerns, maintaining records in Yardi, assisting residents with RentCafe, and guiding residents on maintenance requests to ensure high customer satisfaction. The schedule includes working every other weekend.

Requirements

• Background in residential property management or related business experience (leasing apartments, selling condominiums and office administration)
• Excellent written and verbal communication and interpersonal skills
• Good working knowledge and ability to use computer software, Microsoft Word, Excel, Yardi and RentCafe
• Display a professional/presentable appearance
• Bilingualism English and French

Responsibilities

• Greet and interact with residents and prospects in a friendly and professional manner
• Promote a welcoming atmosphere
• Demonstrate excellent customer service and a "can-do" attitude
• Attend to resident concerns and service requests within 24 hours
• Follow up with residents to ensure a high level of customer satisfaction
• Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations
• Organize, promote and execute resident events (i.e. holiday parties and summer barbeques)
• Schedule property showings with prospects
• Process leasing applications including completion of background and credit checks
• Ensure rents are collected and deposited on a timely basis
• Negotiate lease renewals in conjunction with established targets
• Utilize Yardi to record transactions and run various operating reports
• Conduct market surveys and analyze how the property compares to the current market
• Recommend leasing rates and in-suite turnover work to the Area Manager
• Actively promote various referral programs to existing residents and prospects

Benefits

• Salary
• Employer paid benefits
• Annual bonuses based on personal performance
• Ongoing training programs
• Awards for years of service
• Opportunity for career development
• Inclusive and diverse work environment
• Annual holiday parties & summer BBQ’s

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed