Leasing Administrative Assistant

Related•Chicago, IL

6d•Onsite

About The Position

In Chicago, luxury living has a name: Related Rentals. As the city’s premier luxury rental brand, we blend world-class design, hotel-level service, and curated lifestyle experiences across iconic addresses in the West Loop, Streeterville, and Lakeshore neighborhoods. We’re looking for a service-driven Leasing Administrative Assistant to guide prospective residents through the leasing journey—from the first inquiry to move-in day at 400 Lake Shore, a landmark 635-unit luxury rental tower launching pre-leasing in 2026. In this role, you’ll share the story of the building, create a welcoming experience, and support a strong sense of community. If you enjoy connecting with people, solving problems, and taking pride in your property, this is the opportunity for you.

Requirements

Experience in leasing, hospitality, or customer service
Excellent communication skills—written, verbal, and in-person
Strong organizational skills and attention to detail
Proficiency in CRM tools and Microsoft Office
High school diploma or equivalent required
Previous experience as an administrative assistant or in a similar role, ideally in property management or real estate.

Nice To Haves

an associate’s or bachelor’s degree is preferred.

Responsibilities

Respond to new rental inquiries via email and phone, gather key applicant information, provide property details, and coordinate/schedule property tours with the onsite leasing agent
Highlight lifestyle features, community amenities, and neighborhood insights
Use CRM systems to track leads and follow up with care and attention
Prepare lease applications, documents, and renewals
Share ideas with marketing on campaigns, tour strategies, and promotions
Stay informed about market trends and competitors
Support smooth move-ins and move-outs with great communication and care
Help deliver personal touches—like welcome kits or birthday notes
Gather feedback and look for ways to enhance the resident experience
Keep leasing offices, models, and amenity spaces clean and tour-ready
Partner with maintenance and operations to address any property needs
Help ensure a polished and consistent arrival experience for all visitors
Manage all leasing paperwork and files with accuracy and discretion
Track occupancy data and help maintain compliance with Fair Housing laws
Prepare audit-ready documentation and handle applications with professionalism
Monitor KPIs like move-in scores and lead conversions
Identify ways to improve leasing performance and resident satisfaction
Help manage online reviews and resident concerns with a solutions-first mindset