Lease-Up Sales Administrator

Cascade Management • Tigard, OR

1d • Hybrid

About The Position

Cascade Management, Inc. and its principals began providing property and asset management services in 1974. We continue to manage the majority of properties from our original portfolio, which has grown substantially over time. Through our growth, the commitment to our properties, owners and employees remains fundamental to our values. Cascade Management’s Service Model is the foundation of everything we do and is expected to be upheld every day you come to work. Our Service Model represents the most important behaviors and actions to ensure a stakeholder interaction is positive every time. As an integral part of the Cascade team, all members are expected to carry out our Service Model of Friendly, Helpful, Knowledgeable, Respectful, and Responsive.

The Sales & Leasing Professional is responsible for driving occupancy and revenue by effectively marketing available units, qualifying prospects, and converting leads into executed leases. The role balances customer service, sales acumen, regulatory compliance, and operational accuracy.

Requirements

• High School diploma or general education degree (GED) and experience with email, fax, and a minimum of customer service;
• Valid Driver’s License and insurance is required.
• Must employee must complete LIHTC/HUD training courses within 3-months of hire date with a passing score.
• Travel for projects when needed. May be up to 50% of the time, however this position’s home base would be the Corporate office. Must have reliable transportation.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to operate basic office equipment such as telephones, computers, 10 key, photocopier, and fax machine.
• Must have strong attention to details.
• Must have ability to interact with a wide range of people, have excellent customer service, and "can do" attitude.
• Ability to remain organized, multi-task, and work well under pressure.
• Professional and polished image.
• Ability to work with multiple teams and varying skill sets.

Nice To Haves

• No industry specific certificates, licenses, or registrations required at the time of hire

Responsibilities

• Follow up on all prospective inquiries and questions via preferred contact (telephone, email, fax, etc.)
• Utilize waitlists of prospective applicants to begin the qualification process for the LIHTC and/or HUD programs.
• Responsible for assisting the lease up department with coordinating the initial steps of lease-up process.
• Successfully and promptly engage with prospective residents through email and phone calls, appointments, and follow-up communication, in accordance with company policies and Fair Housing regulation.
• Stay informed about current market and competitor conditions that may impact the community’s occupancy and sales results
• Be able to make quick connections with prospective residents over the phone and in person
• Assist residents with the application process as needed.
• Understand rental agreement and residency policies and be able to explain them to residents.
• Remove ineligible applicants from waitlists in accordance with Fair Housing regulations.
• Ensure that prospect completes application and secures deposit in accordance with the company procedures and Fair Housing requirements.
• Complete and submit timely, weekly reports; maintain neat and legible records at all times.
• Assist with various outreach activities throughout Oregon and Washington.
• Schedule and organize potential tenant meetings.
• Manage effective communication through phone(s), email, and fax with applicants and other necessary contacts or lease-up purposes.
• Manage calls and voicemails for up to 2 phone lines at once.
• Maintain data entry and tracking information necessary for lease-up operations.
• Create, mail and document Continued Interest Letters per waitlist Fair Housing standards.
• Complete assigned tasks by the assigned deadlines and communicate any obstacles with your supervisor in advance.
• Perform other duties as assigned.

Benefits

• Medical, Dental, Vision, Rx, PTO, 11 Paid Holidays, Short- & Long-Term Disability and Life Insurance, Employee Assistance Program. Accident/Cancer Plan, Medical and Dependent Care Flex Benefit

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED