Lease Maturity Representative

TEKsystems•Irving, TX

4d•$19 - $24•Onsite

About The Position

We are seeking professional, customer-focused individuals to join our Lease Maturity Center (LMC) team as a Lease End Specialist. This role is ideal for candidates who enjoy helping customers, solving problems, and building relationships in a fast-paced, professional environment. As a Lease End Specialist, you will serve as a key point of contact for customers approaching the end of their vehicle lease, helping them understand their options and ensuring a seamless lease-end experience.

Requirements

Bachelor's Degree
Excellent verbal and written communication skills
Strong customer service orientation
Problem-solving and critical-thinking abilities
Attention to detail and accuracy
Ability to manage multiple priorities in a fast-paced environment
Strong interpersonal and relationship-building skills
Professional and empathetic approach to customer interactions

Nice To Haves

3+ years of professional work experience
Experience in customer service, account management, finance, banking, retail, hospitality, or call center environments
Experience handling customer concerns and providing effective solutions

Responsibilities

Handle inbound and outbound customer calls
Educate customers on lease-end options and available solutions
Verify customer intentions regarding lease returns, purchases, or extensions
Contact dealerships to confirm lease returns and balloon payments
Provide payoff quotes to customers, dealerships, and insurance companies
Serve as a primary point of contact for customer and dealer inquiries
Resolve issues and answer questions with professionalism and accuracy
Maintain detailed account documentation and follow-up records
Deliver exceptional customer service while adhering to company policies and procedures