Lease End Recovery Associate

Hyundai Capital America • Toronto, ON

12d

About The Position

The Lease End Recovery Associate manages assigned lease-end recovery accounts and collects outstanding lease-end balances by contacting customers through multiple channels. The role follows defined recovery steps and timelines, documents actions accurately in CRM, and escalates issues as needed. The associate partners with internal teams to resolve lease end disputes in a timely way while supporting dealer and customer satisfaction. The role also focuses on reducing loss by prioritizing recovery actions that protect residual value loss.

Requirements

• One or more years of experience in automotive collections, preferably in lease end.
• Familiarity with collections techniques for late-stage recovery accounts.
• General knowledge of Canadian collection practices and regulations.
• High school graduate.
• Collections mindset with the ability to influence payment outcomes in a professional way and highly effective negotiation skills.
• Customer and dealer-focused communication skills including de-escalation and solutioning.
• Strong attention to detail and accurate documentation in CRM.
• Strong teamwork and collaboration skills to resolve disputes with internal partners quickly.
• Ability to deal with conflict and de-escalate while finding solutions suitable for the customer and the company.
• Intermediate experience in MS Excel.
• Bilingual in English and French required.

Nice To Haves

• College degree a plus.

Responsibilities

• Work on assigned lease-end recovery accounts to collect outstanding balances using phone, SMS, and email channels and approved tools.
• Follow the lease-end recovery process steps to maximize lease end recovery collection rate and use clear, professional outreach to request payment and resolve questions.
• Set up payment arrangements only when appropriate and within policy.
• Identify lease end disputes and work with internal partners to support timely resolution and escalate complex cases and service issues promptly to the appropriate level.
• Support dealer and customer satisfaction by proposing fair, policy-aligned solutions.
• Meet assigned daily and monthly recovery and productivity targets.
• Maintain accurate notes and updates in the system for every account action.
• Look for opportunities to improve the recovery process and share ideas with the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED