Lease Administrator, Operations, Contract

DLL Group•Burlington, ON

1d•CA$52,323 - CA$78,485•Hybrid

About The Position

As a Lease Administrator, you can expect to work collaboratively with a team of about 5 colleagues on completing retail transactions system adjustments, system audits and reporting. You will be ensuring the accurate completion for trade-up terminations as well the timely completion of ongoing payment setups. Responsible for exercising adherence to: credit and matrix authorizations, system rules, and corporate policies to ensure the accurate completion of responsibilities while meeting customer expected turnaround-timing commitments. Please note this is a 6-month contract hybrid opportunity.

Requirements

Post-Secondary education a requirement
Strong attention to detail and excellent keying data entry skills
Ability to manage multiple priorities within tight timeframes while maintaining ongoing attention to detail while meeting set deadlines
Must be self-directed, decisive and goal oriented
Comfortable working in an empowered work environment with established goals/expected results and limited step-by-step direction
Ability to embrace and champion change
Capable of driving growth capacity by continuously looking for better ways to improve processes
Excellent problem-solving skills along with logical thinking
Excellent verbal and written communication skills along with effective interpersonal skills
Able to work independently
Excellent planning & organizational skills
Solid team player with the ability to work in a very demanding, fast-paced environment
Proficient in MS – Word & Excel and Outlook

Nice To Haves

Having worked in a Finance or Operations function with leasing or financing industry experience considered an asset

Responsibilities

Finalize the booking process within InfoLease
Prepare all terminations associated with newly booked contracts
Prepare Trade-up Journal
File preparation for Imaging
Creating all Trade-Up terminations
Reconciliation of Trade-Up journals
Reconciliation of Dealer Payables
Liaising between Finance and Contract Admin for funding related items
Manage all funding needs after booking to ensure they are done on a timely and accurate basis
Specific Reconciliations between Portfolio Administration and Finance
Ensure accurate and timely updates of all necessary data in DLL’s back-end system
Address customer complaints, identify source causes of issues and work with the team/other departments on resolutions
Multi-Asset Uploads and file preparation
Develop and maintain a positive consultative relationship with internal customers as it relates to key system requirements and processes
Achieve daily, weekly and monthly KPI’s and SLAs
Ongoing procedure review and update, including updating procedures, training manuals, and reports
Ensuring that proper records are kept and that policies and procedures are followed, as well as, ensuring all internal controls are adhered too
Support the implementation of IT projects, which includes but not limited to the creation of: test cases, execution of test cases, creation/amendment of procedures/training material, and training of users
File preparation for imaging
Complete other administration responsibilities to ensure effective workload for the entire team
Special projects and other duties as assigned by management from time to time
Back-up to others within the Portfolio Administration Department as deemed necessary and assigned by manager

Benefits

Two working days per year volunteering for a local charity
Bonus plan
Remote working from home opportunities
Flexible hours
Career development opportunities: online learning, member development programs, Tuition reimbursement program
Outstanding Medical, Dental, Vision and Paramedical benefit programs
Employer paid defined contribution pension plan
Industry leading Vacation package
Subsidized Gym membership programs
Employee Referral program
Open concept modern working environment
healthcare benefits
vacation
sick leave
parental leave
possible discretionary bonuses