LearnOps Community and Academy Manager

Cognota • Toronto, ON

3d • CA$65,000 - CA$70,000 • Remote

About The Position

Cognota is hiring a LearnOps Community and Academy Manager to join our Customer Success and Education team. This is a high-impact, cross-functional role at the center of Cognota's go-to-market and community strategy. This role balances creative direction, strategic thinking, and hands-on execution. You will work closely with Customer Success, Sales, Marketing, Product, and our CEO to define and build our community and enablement ecosystems.

Requirements

• Post-secondary graduate of an education, instructional design, communications, or similar program.
• Excellent verbal and written communication skills — thoughtful, direct, and kind.
• Strong ability to manage stakeholder relationships and work cross-functionally.
• Self-starter who takes initiative, solves problems, and thrives in a fast-paced, high-energy environment.
• Analytical mindset — comfortable using data to inform and refine strategies.
• Detail-oriented with a love for documentation — for yourself, your team, and the community.
• Comfortable working in an outcome-based, collaborative, and transparent environment.
• Familiarity with HubSpot for managing learner communications, enrollment workflows, and reporting.
• Familiarity with one or more Learning Management Systems (LMS) and comfort administrating learner programs, issuing certifications, and managing course content.

Nice To Haves

• Experience in instructional design, enablement, or learning and development.
• Familiarity with corporate L&D, learning management systems, and B2B software.
• Hands-on experience with GenAI and content creation tools (e.g., Descript, Synthesia, Colossyan, ChatGPT).
• Experience with micro-credentialing, CEU credit mapping, and professional certification programs.
• Track record building and growing communities, managing advisory boards, or running community events.
• Experience in a startup or scale-up environment — not afraid to be hands-on.
• Experience working remotely.

Responsibilities

• Maintain and continuously improve the recently relaunched LearnOps Academy, which offers both micro certifications and a comprehensive LearnOps certification.
• Respond to learner inquiries in a timely and professional manner, supporting a positive learner experience throughout the Academy.
• Research trending topics in the L&D industry and launch one new micro credential per month, keeping the Academy current and relevant.
• Maintain Cognota's IACET accreditation and ensure all programs remain compliant, including mapping outcomes, packaging CEU-eligible bundles, and providing transcripts and certificates.
• Oversee and maintain the LearnOps Workshops program, coordinating scheduling, facilitators, and learner experience.
• Administrate the Learning Management System — onboard new cohorts, issue CEUs and certifications, and manage learner records.
• Offer SHRM PDCs and ATD CPTD/APTD credit hours by maintaining accurate program outcome mappings.
• Oversee the development of new educational offerings including webinars and certification programs.
• Develop and execute the strategy for growing and engaging the LearnOps Community across platforms.
• Establish frameworks and programs to recruit, support, and retain community leaders, moderators, and global meetup groups.
• Create, manage, and support community events including roundtables, webinars, expert Q&As, product office hours, and interviews.
• Build a meaningful communications cadence across social platforms where our community shows up.
• Curate and connect users with extraordinary community-created product education — articles, videos, and educational materials.
• Recruit lighthouse logos for success stories and industry references.
• Measure community growth, engagement, and brand advocacy.
• Collaborate with Marketing, Sales, Customer Success and other business partners to meet program enrollment targets and drive education-qualified leads.
• Report on the success of programs to the leadership team.
• Function as the main point of contact for instructors and facilitators to ensure scheduling and support for synchronous training sessions.

Benefits

• Competitive pay complemented by stock options.
• Medical, dental, vision, and extended health coverage from day one — no waiting period.
• Unlimited vacation days.
• Monthly "You Days" when the whole company gets the day off to recharge and focus on themselves.
• Paid time off on your birthday to celebrate and enjoy a day just for you.
• Professional development opportunities through access to internal mentors and a large library of learning content.
• A flexible, remote-first way of working.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree