Learning Systems Analyst

Xcel Energy•Amarillo, TX

About The Position

The Learning Systems Analyst is responsible for the day‑to‑day administration and support of the learning management system and contributing to the broader learning ecosystem. This role supports regulatory, safety, and compliance requirements by maintaining accurate learning records and reliable system operations. As part of the Learning team, the Learning Systems Analyst partners with HR, Compliance, IT, and business stakeholders to support system configuration, manage learning assignments, support integrations, and ensure the learning environment operates effectively and aligns with organizational needs.

Requirements

Bachelor’s degree or equivalent work experience.
4 years professional experience + 2 years working directly with LMS solutions
Hands-on experience configuring system settings and implementing or supporting integrations between the LMS, HR systems, and other learning platforms.
Experience working with vendors and external support partners, supporting solution direction.
Strong customer service and communication skills.
Ability to troubleshoot issues and work with others to resolve problems.
Experience running reports and using data to support learning needs.
Ability to follow processes, document steps, and manage details accurately.
Strong conceptual and strategic thinking skills, combined with hands‑on execution ability.
Familiarity with learning platforms and willingness to learn new ones.
Understanding of change, incident, and release management.
Ability to analyze data and build reports that inform decisions.
Ability to identify system gaps and translate business needs into solutions.
Strong communication skills for both technical and nontechnical audiences.
Proven collaboration across HR, IT, Safety, Nuclear and business teams.
Must be able to pass Nuclear Background Screening process.

Nice To Haves

Experience working in regulated, safety-critical, or asset-intensive environments (e.g., energy, utilities, manufacturing, engineering, operations).

Responsibilities

Administration of learning assignments, user access, and reporting
Configure, maintain, and monitor system functionality, assignments, data flows, and integrations.
Provide user support, troubleshooting, and issue resolution
Maintain accurate and complete training and compliance records
Support regulatory, safety, and legal compliance through accurate system configuration and reporting
Assist with audit preparation by maintaining required documentation and learning records
Produce standard and ad hoc reports for stakeholders
Support system releases, updates, and testing of system changes
Assist with monitoring system performance and uptime
Identify and resolve system issues, performance concerns, and operational risks.
Help maintain integrations and data flows in coordination with IT and other partners
Document system processes, procedures, and standards
Follow established governance, change management, and support processes
Contribute to continuous improvement of learning system operations
Work closely with HR, Compliance, IT, Nuclear Admins and business teams to support learning and compliance needs
Manage in the tiered administrator support model through administrator training, learning materials, certifications, assessments, and the Community of Practice
Maintain strong knowledge of learning technologies, SF, integrations, content management, and analytics.
Stay current on emerging learning technologies and modern methods to keep the ecosystem effective and scalable.