Learning System Support/Helpdesk Specialist

Linchpin Solutions Inc•Quantico, VA

1d•Onsite

About The Position

Linchpin Solutions is seeking a dynamic, experienced Learning System Support/Helpdesk Specialist to manage day-to-day operations for the Learning Support System section. This role provides high-level technical expertise for Moodle and the broader eLearning Environment, focusing on account management and troubleshooting to support students, staff, and instructors across the enterprise. The position requires a Tier 1 Public Trust clearance and is a full-time, onsite role, Monday through Friday.

Requirements

Associate's Degree in IT, Business Administration, or a related field
Moodle Admin Basics
HDI Support Center Analyst certification
Experience with Microsoft Office
Verbal and written communication skills
Ability to work both collaboratively and individually
Critical Thinking Skills
OPSEC knowledge
CUI Training completion

Nice To Haves

2-3 years of administrative experience

Responsibilities

Overseeing day-to-day help desk section activities
Establishing user accounts for learning support systems and enterprise e-learning programs
Submitting, tracking, and resolving user issues using trouble-ticking software
Escalating problems when necessary
Answering help desk phone calls
Assisting users with enrollment
Placing students into appropriate seminar course sites
Processing waivers or equivalency requests
Providing tier I and tier II troubleshooting for online coursework issues
Responding to technical or policy inquiries regarding distance learning and professional military education
Performing Tier I testing for newly developed content
Generating temporary password resets
Supporting international student account creation
Assisting in the development of help desk tutorials and training tools