Learning Support and Clinical Liaison

NorthBay Healthcare Corporation•Fairfield, CA

9d•Hybrid

About The Position

At NorthBay Health, the Learning Support and Clinical Liaison is a member of the HR Team. The Learning Support & Clinical Liaison position provides learning support to the organization’s training and competency processes. This position does curricular development, training, and monitors and improves performance on the job. With mentoring, supports department-based systems trainers and resource staff. Responsible for timely response to the classreg mailbox, telephone inquiries and coordinates the Laptop loaner program. Establishes and maintains written procedures and/or workflows, sufficient to support the continuity of core services when absent. Conducts proactive audits to ensure competency file standards and competency documentation accuracy to remain survey-ready. Conducts competency file reviews with external accrediting entities, and reports back. Ensures all errors identified by the surveyors regarding the competency documentation are fixed timely and accurately. Scans and files all training and competency documents to employee files or designated receptacle.

Requirements

Learning Management System experience required.
Three years administrative support experience with excellent customer service is required.
Advanced proficiency in word processing, spreadsheets, database report-writing and system administration, desktop publishing, HTML experience strongly preferred.
Strong questioning and critical thinking skills, ability to deliver value-added customer service through multiple mediums (in-person, handwritten, phone, electronic communications) essential.
Must demonstrate high attention to detail and accuracy in a busy work environment.
Strong organizational, keying, formatting, writing, and editing skills essential.
Must demonstrate the highest discipline re: confidentiality.
Requires a high level of comfort with taking initiative and being accountable for team work and service excellence.
Ability to build relationships with others to effect work essential.
Ability to communicate effectively and pleasantly to customers reflecting the diversity of the community – internal, external, teenaged ® adult, staff ® senior management – required.
Capacity to maintain clear thinking, composure, and respect for others under hostile or unpredictable working conditions very important.

Nice To Haves

Baccalaureate degree preferred.
Oracle experience preferred.
Work experience in HR, project management, adult education strongly preferred.
Work experience in health care settings preferred.
Knowledge of adult learning theories, instructional design, and medical terminology strongly preferred.

Responsibilities

Coordinates the application submission to the California Department of Public Health (CDPH) for approval of monthly CDPH approved educational programs for Certified Nursing Assistants.
Conducts proactive audits to ensure competency file standards and competency documentation accuracy to remain survey-ready.
Conducts competency file reviews with external accrediting entities, and reports back.
Ensures all errors identified by the surveyors regarding the competency documentation are fixed timely and accurately.
Responsible for scanning all training and competency documents into appropriate employee files or designated receptacle.
Sends all documents to storage.
Produces training materials such as course announcements, handouts, job aids, modules – under the supervision of subject matter experts.
Supports class logistics, equipment, class materials delivery, on-site registration and AV services.
Compiles training and class calendars, monitors and tracks hours for continuing education (CE) for certification renewal.
Advises staff on use of resources, and refers staff to knowledge-based information repositories, e.g. NorthBay University Library.
Plans and implements workflow efficiencies, designs template/workflow consistency to all education and training projects.
Collaborates with team members to design and improve templates and workflows to support projects, e.g. course descriptions, learning module elements, registration procedures, standardization of like programs, syllabus design, performance criteria, evaluation tools, stocking of System education sites, required elements of class folders, storage and archiving of documents.
Provides administrative support to Director of Learning and OD, tracks and reports learning related data.
Schedules New Leader Orientation sessions and distributes leadership resources as directed.
Responsible for timely response to the classreg mailbox, telephone inquiries and coordinates the Laptop loaner program.
Responsible for tracking and monitoring all AV equipment used for training.
Establishes and maintains written procedures and/or workflows, sufficient to support the continuity of core services when absent.
Performs other duties as assigned.