Learning Support and Clinical Liaison
About The Position
At NorthBay Health, the Learning Support and Clinical Liaison is a member of the HR Team. This position provides learning support to the organization’s training and competency processes. This position does curricular development, training, and monitors and improves performance on the job. With mentoring, supports department-based systems trainers and resource staff. Responsible for timely response to the classreg mailbox, telephone inquiries and coordinates the Laptop loaner program. Establishes and maintains written procedures and/or workflows, sufficient to support the continuity of core services when absent. Conducts proactive audits to ensure competency file standards and competency documentation accuracy to remain survey-ready. Conducts competency file reviews with external accrediting entities, and reports back. Ensures all errors identified by the surveyors regarding the competency documentation are fixed timely and accurately. Scans and files all training and competency documents to employee files or designated receptacle.
Requirements
- Demonstrates NorthBay Health’s True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence. These values guide behavior, accountability, teamwork, and commitment to high-quality patient care.
Responsibilities
- Coordinates the application submission to the California Department of Public Health (CDPH) for approval of monthly CDPH approved educational programs for Certified Nursing Assistants.
- Conducts proactive audits to ensure competency file standards and competency documentation accuracy to remain survey-ready. Conducts competency file reviews with external accrediting entities, and reports back. Ensures all errors identified by the surveyors regarding the competency documentation are fixed timely and accurately. Responsible for scanning all training and competency documents into appropriate employee files or designated receptacle. Sends all documents to storage.
- Produces training materials such as course announcements, handouts, job aids, modules – under the supervision of subject matter experts. Supports class logistics, equipment, class materials delivery, on-site registration and AV services. Compiles training and class calendars, monitors and tracks hours for continuing education (CE) for certification renewal.
- Advises staff on use of resources, and refers staff to knowledge-based information repositories, e.g. NorthBay University Library.
- Plans and implements workflow efficiencies, designs template/workflow consistency to all education and training projects.
- Collaborates with team members to design and improve templates and workflows to support projects, e.g. course descriptions, learning module elements, registration procedures, standardization of like programs, syllabus design, performance criteria, evaluation tools, stocking of System education sites, required elements of class folders, storage and archiving of documents.
- Provides administrative support to Director of Learning and OD, tracks and reports learning related data. Schedules New Leader Orientation sessions and distributes leadership resources as directed.
- Responsible for timely response to the classreg mailbox, telephone inquiries and coordinates the Laptop loaner program. Responsible for tracking and monitoring all AV equipment used for training. Establishes and maintains written procedures and/or workflows, sufficient to support the continuity of core services when absent.
- Performs other duties as assigned.
Benefits
- medical, dental, and vision insurance
- life, disability, and long-term care coverage
- paid time off including vacation, sick leave, holidays, and bereavement
- a 403(b) retirement plan with employer match
- education reimbursement for eligible roles
- professional development and training programs
- Employee Assistance Program
- wellness programs
- recognition programs
- shift differentials
- market-based compensation review and increases subject to approval and organizational performance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
