Learning Specialist

Default•Duluth, GA

About The Position

The Learning Specialist is responsible for training and coaching new team members, participating in projects, and delivering skills-based learning objectives. This role involves developing instructional materials, partnering with leadership to align training with business needs, and providing feedback on training effectiveness. The specialist will also support learning systems, communicate learning objectives, and provide exceptional service to internal partners.

Requirements

Adult learning principles
Instructional materials development
Facilitator and participant guides
Course content development
Pre- and post-assessments
Blending learning solutions
LMS administration
Compliance training oversight
Communication skills
Exceptional service skills

Nice To Haves

Coaching SME facilitators
On-the-job skills training
Learning and development practices
Personal training skills and capabilities development

Responsibilities

Trains and coaches new team members in systems, job functions, policies, procedures, compliance and objectives of the credit union.
Participate in assigned projects and responsible for project activities, including monitoring timelines, details, milestones and deliverables.
Communicates project status and outcomes to department leadership.
Delivers skills-based learning objectives for all courses, seminars and workshops, using adult learning principles and applying the best delivery format for the learners.
Develops basic technical and conceptual instructional materials, including facilitator and participant guides, course content (role play activities and scenarios) and pre- and post-assessments for blending learning solutions.
Partners with leadership to ensure training documentation and processes are aligned and delivered to meet expectations of business stakeholders.
Participates in content development and training delivery design for courses and programs as needed.
May provide best practices and learning methodologies for coaching SME facilitators who perform on-the-job skills training most effectively.
Assist in providing additional feedback and suggestions on what training may be missing or needed to effectively onboard and retain new team members.
May observe and coach team members as deemed appropriate based on post-training observations.
Provides administrative duties supporting the use of the LMS and other learning systems. This may include, but not limited to, compliance training oversight.
Produces and delivers timely communication to inform learners and management of needs to support learning objectives and training reinforcement efforts.
Provide exceptional service to our internal partners and team members.
Stay current on learning and development practices and continually develop personal training skills and capabilities.