Learning Specialist

Georgia United Credit Union•Johns Creek, GA

5d•$56,704 - $85,056

About The Position

The Learning Specialist is responsible for training and coaching new team members, developing instructional materials, and delivering skills-based learning. This role also involves project participation, content development, and administrative duties related to learning systems. The specialist will partner with leadership to ensure training aligns with business needs and will provide ongoing support and feedback for team member development.

Requirements

Experience in training and coaching new team members.
Ability to participate in projects, monitor timelines, and communicate status.
Proficiency in delivering skills-based learning using adult learning principles.
Experience in developing instructional materials (facilitator guides, participant guides, course content, assessments).
Ability to partner with leadership to align training with business needs.
Experience with Learning Management Systems (LMS) and other learning systems.
Strong communication skills for informing learners and management.
Commitment to providing exceptional service.
Dedication to staying current on learning and development practices.

Nice To Haves

Experience providing best practices and learning methodologies for coaching SME facilitators.
Experience observing and coaching team members based on post-training observations.
Experience with compliance training oversight.

Responsibilities

Trains and coaches new team members in systems, job functions, policies, procedures, compliance and objectives of the credit union.
Participates in assigned projects and is responsible for project activities, including monitoring timelines, details, milestones and deliverables. Communicates project status and outcomes to department leadership.
Delivers skills-based learning objectives for all courses, seminars and workshops, using adult learning principles and applying the best delivery format for the learners.
Develops basic technical and conceptual instructional materials, including facilitator and participant guides, course content (role play activities and scenarios) and pre- and post-assessments for blending learning solutions.
Partners with leadership to ensure training documentation and processes are aligned and delivered to meet expectations of business stakeholders. Participates in content development and training delivery design for courses and programs as needed.
May provide best practices and learning methodologies for coaching SME facilitators who perform on-the-job skills training most effectively.
Assists in providing additional feedback and suggestions on what training may be missing or needed to effectively onboard and retain new team members.
May observe and coach team members as deemed appropriate based on post-training observations.
Provides administrative duties supporting the use of the LMS and other learning systems. This may include, but not limited to, compliance training oversight.
Produces and delivers timely communication to inform learners and management of needs to support learning objectives and training reinforcement efforts.
Provides exceptional service to our internal partners and team members.
Stays current on learning and development practices and continually develops personal training skills and capabilities.