Learning Spaces Technology Coordinator

Colby College • Colby, KS

2d • Onsite

About The Position

Reporting to the assistant director of media technology in the Office of Information Technology Services (ITS), the learning spaces technology coordinator works with faculty, staff, and contractors to implement learning technologies to support all aspects of Colby's physical and digital teaching, learning, and collaboration spaces. The learning spaces coordinator manages and supports AV technology in over 180 areas, ranging from small seminar and meeting rooms to large classrooms, larger auditoriums, and four off-campus buildings. Job duties include planning, installation, maintenance and operation, repairs, and regular upgrades to audio and visual equipment. The learning spaces technology coordinator manages students, in-house contractors, and third-party vendors to assist in these efforts. Additionally, the position has a key role in the planning and implementation of yearly capital and operational expenditures. As a member of the academic information technology services group, the position assists in providing exceptional IT support for the College. Excellent verbal and written communication skills are required, as is a commitment to exceptional customer service and furthering the high quality undergraduate liberal arts experience of Colby's students.

Requirements

• Bachelor’s degree or the equivalent in education and experience.
• Minimum of three years of demonstrated experience in AV and learning technologies.
• Expert knowledge of the application of learning space technology in higher education.
• Experience managing and troubleshooting learning space technologies.
• Ability to acquire technical and conceptual knowledge quickly.
• Exceptional customer service skills.
• Outstanding verbal and written communication skills.
• Expert knowledge of and experience with the full range of learning space technology typically implemented in higher education, including learning space audio/visual presentation, control and capture systems, Web conferencing, Wireless projection, Data visualizations tools, Interactive displays, Remote systems monitoring and control, Audience response systems, Active learning space design and integration, Streaming media technologies.
• Familiarity with facility renovation and construction projects, processes, and best practices in the design and installation of learning space technology infrastructure in higher education.
• Provide professional oversight to vendors and contractors in support of technology installation and maintenance of audio and visual systems.
• Strong written and verbal communication skills.
• Ability to work effectively both independently and as a positive and engaged member of a high-performing, collaborative team of professionals.
• Ability to work with people of varying levels of technical experience and translate complex technical information appropriately.
• Ability to work in a highly dynamic environment and to handle multiple priorities simultaneously with a sense of urgency toward project completion.

Nice To Haves

• Experience in Extron systems is preferred.
• Experience with Zoom Rooms is preferred.
• Project management experience preferred.
• Prior experience in a higher education environment is preferred.
• Supervisory experience preferred.

Responsibilities

• Manage and oversee learning and collaboration space technology across campus.
• Working with the AITS director and chief information officer, specify and coordinate the budget and subsequent installation of hardware in instructional spaces.
• Assist in administering various enterprise classroom technologies for video conferencing, recording, and streaming.
• Engage with outside vendors and professionals for planning proposals and executing contracts.
• Work with the Assistant Director to develop recommended digital communications and physical space plans with other offices, including Academic Affairs, Facilities, CTL, and others.
• Provide consultation, coordination, and AV project management across various campus divisions including Facilities Services, Office of Campus Life, the Colby College Art Museum, downtown spaces, administrative spaces, dining halls, and more.
• Stay current on industry standards and practices to identify potential new and emerging technologies and applications to enhance classrooms and instructional spaces.
• Assist with developing instructional materials and knowledge base articles, including user- and support-centered documentation.
• Provide tier 3 support and troubleshooting for the full range of learning space technologies.
• In collaboration with other members of ITS, conduct and coordinate classroom and venue technology training for the campus.
• Collaborate with colleagues on departmental and institution-wide projects.
• Participate with peers and supervisor in establishing priorities of various projects and initiatives.
• Perform additional duties as assigned; duties, responsibilities, and activities may change at any time with or without notice

Benefits

• Exceptional IT support for the College
• Reasonable accommodations to enable individuals with disabilities to perform the essential functions of the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level