Learning Quality Specialist

Cooper University Hospital•Camden, NJ

About The Position

This person performs audits and manages the registration work queue errors. This person will work with the front-line staff doing one/one training, coaching and informational training emails using the results of the WQ errors and Audits. This position contribution to employee engagement, improved financials through reducing denials and rework.

Requirements

3 years experience in a Contact Center environment with demonstrated experience in both learning and quality capacity preferred
Teaching or training experience is preferred; training experience within a medical or Healthcare environment a plus
Experience in or knowledge of any of the following is preferred: Central Scheduling, Medical Terminology, Insurance Verification, Registration, Scheduling, Authorizations, Referrals
Must be able to articulate and demonstrate an instructional/informational design methodology
Must be knowledgeable of performance measurements, quality initiatives, coaching and mentoring, staff development, and the unique demands of frontline staff
Must have superior writing skills related to informational and instructional material, including the ability to present content in a non-paragraph and linear way.
Must be a high-performing and facile PC user and an expert in the Windows Suite (specifically PowerPoint and Word).
Must possess solid classroom delivery skills related to motivating and capturing the attention of adult learners; must display high energy, confidence, a sense of fun, and the desire to provide a unique and memorable learning experience.
Must be motivated, decisive, and a problem solver with excellent time management, leadership aptitude and organizational skills
Must be a team player
Must have demonstrated experience in communicating effectively with all levels of management
Must be able to work varied hours as business needs change (i.e., possible evening and weekend hours)

Nice To Haves

Strong instructional design abilities (via experience or education) especially related to needs assessment and customized development for varied learners preferred; knowledge of performance based instructional methodology is preferred
Experience with graphic design is a plus
Experience with E-Learning and Alternative Media a plus

Responsibilities

Performs audits and manages the registration work queue errors.
Works with front-line staff doing one/one training, coaching, and informational training emails using the results of WQ errors and audits.
Contributes to employee engagement and improved financials through reducing denials and rework.