Learning & Operations Support Specialist lll

Thermo Fisher Scientific•Suwanee, WV

22h•Onsite

About The Position

The Managed Services Learning and Operations Support Specialist is responsible for supporting learning and operational enablement across a high-volume, multi-role service environment. This role combines training program ownership, content and documentation governance, and operational support to ensure employees are equipped to deliver consistent, high-quality customer experiences. The Specialist partners closely with cross-functional stakeholders to drive continuous improvement in training effectiveness, process execution, and knowledge management, while supporting key operational systems and communication channels.

Requirements

HS Diploma or equivalent required.
2–5 years of experience in training, learning operations, process improvement, or content/documentation management
Strong organizational and project management skills with the ability to manage multiple priorities
Demonstrated ability to work independently and influence cross-functional stakeholders
Excellent written and verbal communication skills

Nice To Haves

Experience in service-based or customer-facing environments (e.g., customer support, healthcare, consulting, hospitality)
Working knowledge of instructional design principles and adult learning theory
Experience supporting PPI/continuous improvement initiatives or similar methodologies (Lean, Six Sigma, etc.)
Proficiency with learning management systems (LMS), SharePoint, and content/documentation management tools
Experience managing shared mailboxes or support channels in an operational environment

Responsibilities

Execute and continuously improve role-specific new hire training programs within the Managed Services organization
Partner with hiring managers and cross-functional stakeholders weekly to ensure training plans are effectively developed, executed, and continuously improved to meet customer expectations
Lead structured monthly reviews to ensure training documentation alignment and compliance
Own training outcomes, including tracking and improving key metrics such as time-to-proficiency, learner readiness, and performance indicators
Design and maintain training materials, job aids, and learning resources using standard authoring tools (e.g., Articulate, Brainshark, PowerPoint)
Translate complex operational processes into clear, actionable training content
Own content governance and lifecycle management across training and documentation repositories (e.g., Document Depot, SharePoint)
Ensure strong version control, content accuracy, accessibility, and compliance with documentation standards
Maintain documentation hygiene and support audit readiness
Monitor and respond to inquiries through the Training Support Mailbox, ensuring timely and accurate resolution
Support learning operations processes, systems, and tools (e.g., LMS, knowledge repositories)
Collaborate across teams to ensure alignment between training, documentation, and operational processes

Benefits

Competitive remuneration
Annual incentive plan bonus
Healthcare
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO)
10 paid holidays annually
Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
Accident and life insurance
Short- and long-term disability
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount