LEARNING OPERATIONS SPECIALIST (48178)

City Electric Supply•Dallas, TX

6d•Onsite

About The Position

This position is responsible for administering employee training through the Learning Management System (LMS), including testing and posting new content, troubleshooting administrative and user technical issues, ensuring accurate audience assignments, documenting processes, and developing reports and queries for a variety of internal needs. About City Electric Supply CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America. Our vision is to add 30-35 branches a year, while staying true to our Company values.

Requirements

Minimum 4 years of experience in learning management system administration (LMS)
Intermediate to advanced proficiency in Microsoft Office suite and Adobe software
Proficient using webinar technology such as Teams.
Experience in document management and storage in a multi-user environment.
Excellent verbal, written and interpersonal communication skills.
Excellent listening, problem resolution and organizational skills.
Demonstrated ability to interpret and follow verbal/written instruction material to perform complex tasks.
Demonstrated ability to work well in a team environment with a focus on providing exceptional internal and external customer service.

Nice To Haves

Experience using e-Learning development tools a plus.
Working knowledge of Doceobo, a plus.
Experience using SCORM, SQL queries, HTML, CSS, and API a plus.
Excellent project management skills.
Bachelor’s degree preferred but not required.

Responsibilities

Day-to-day management of LMS, including implementation, content management and support of LMS policies and practices.
Perform both routine and ad-hoc data analysis, including arranging data into meaningful conclusions using charts, graphs, pivot tables.
Prepare accurate and consistent reporting for business owners.
Research and resolve LMS functionality issues.
Make recommendations to improve content management, workflow processes, and user experience.
Understand and articulate technical requirements to business stakeholders.
Perform scheduled check-ins with management on training activity.
Facilitate learning management system (LMS) training.
Understanding of instructional design principles and the ADDIE process.
Collect and review training records for completion and accuracy.
Enroll learners in courses and record learning events with the highest levels of accuracy.
Demonstrate excellent detail orientation, critical thinking and analytical skills.
Meet deadlines and adapt quickly to a rapidly changing environment.
Develop and maintain positive relations with customers, coworkers and supervisors.