Learning Operations Specialist

Acrisure, LLC•Grand Rapids, MI

3d•Onsite

About The Position

Acrisure is seeking a Learning Operations Specialist to join our Learning & Development team. This role will lead the design, execution, and continuous improvement of the enterprise learner experience across systems, communications, and engagement channels. This role operates with a high degree of autonomy to translate L&D strategy into scalable operational solutions, owning the intersection of the learner experience, learning technologies, and internal marketing. The Learning Operations Specialist establishes standards, drives adoption, and optimizes how learners discover, access, and engage with development opportunities across the enterprise. While serving as a key decision maker and advisor within L&D, this role will enable program effectiveness through thoughtful design of learner journeys, use data to drive insights, and have a continuous improvement mindset for operational excellence.

Requirements

Demonstrated ability to own and manage complex, cross-functional workstreams with minimal direction
Proven experience making independent decisions related to prioritization, process improvement, and issue resolution
Strong strategic thinking with the ability to translate concepts into scalable operational solutions
Excellent communication skills with experience in crafting targeted, audience-centric messaging
Systems mindset with the ability to identify friction and optimize end-to-end experiences
High attention to detail with a commitment to quality, consistency, and continuous improvement
Proficiency in Microsoft 365 tools, including SharePoint, Teams, and Excel
Familiarity with Work Management software (e.g. Monday.com, Asana, Trello, Jira)
Bachelor’s degree in Business, Human Resources, Learning & Development, or a related field (or equivalent experience)
4+ years of experience in operations, enablement, learner experience, program management, or similar roles
Experience supporting enterprise learning systems (e.g., LMS, LXP, SharePoint) strongly preferred

Responsibilities

Own and continuously improve the enterprise learner experience across all touchpoints (LMS/LXP, SharePoint, communications, live/viral events)
Define and implement experience standards that ensure a consistent, intuitive, and scalable learner journey with a focus on user experience (UX)
Evaluate learner interactions and determine enhancements to usability, engagement, and accessibility – ensuring all engagement points and learning interactions are accessible to our diverse employee population
Serve as the primary escalation point for complex learner experience issues, making judgement-based decisions to resolve or redesign
Design and govern the learner communication framework across the full program lifecycle (pre-, during, and post-learning)
Establish standards for messaging, timing, and cadence to drive readiness, participation, and sustainment
Partner with program owners to align communications with business outcomes and behavior change objectives
Ensure all communications reflect the Acrisure voice, clarity, and brand consistency
Own the internal marketing strategy for L&D offerings, driving awareness, demand, and adoption, and perceived value of learning offerings
Develop and execute integrated, multi-channel campaigns (SharePoint, Teams, email, Viva Engage, events)
Translate program value into compelling learner-centric narratives tied to business impact
Build and manage a forward-looking content calendar aligned to enterprise priorities and program launches
Analyze campaign performance (engagement, conversion participation) and adjust strategy based on insights
Curate and amplify learner success stories and impact narratives to strengthen engagement and investment in L&D
Own the learner-facing experience within LMS/LXP and SharePoint ecosystems
Design and maintain learning sites and digital journeys that enable self-service and program clarity
Oversee enrollment workflows, access provisioning, and platform configuration decisions
Partner with technical teams and vendors to resolve system issues and enhance functionality
Identify opportunities to better leverage technology to improve scale, automation, and user experience
Lead operational design and process optimization across L&D workflows, tools, and execution models
Identify gaps and implement solutions that improve efficiency, scalability, and quality
Establish and maintain standards, templates, and governance practices for consistent delivery
Balance speed, quality, and learner-centered design in all operational decisions
Own tracking and analysis of learner engagement, completion, and marketing effectiveness metrics
Translate data into actionable insights and recommendations for program and leadership decision-making
Monitor trends and proactively recommend experience, communication, and/or adoption improvements
Ensure data integrity and maintain audit-ready documentation and reporting standards
Serve as a consultative partner to L&D team and leadership
Influence program design through expertise in learner experience, communications, and engagement strategy
Align operational execution with enterprise priorities and business outcomes
Provide input into L&D operations strategy, prioritization, and roadmap planning