Learning Operations Manager

Chewy•Lewisberry, PA

4d•Onsite

About The Position

Chewy is looking for a Learning Operations Manager to join our Learning Team! The ideal candidate will lead and support ongoing development, provide regular performance feedback for a team of Learning Coordinators and a large team of on-the-floor trainers. This role involves identifying needs or gaps in the learning process, designing training and development programs in consultation with Operations Teams and the Regional Learning Manager, and recruiting and observing on-the-floor trainers for process training. The position also requires conducting train-the-trainer sessions, leadership training, and remediation training as needed. The manager will facilitate courses and learning sessions for all process job roles and leadership, coordinate training across shifts and areas, and maintain daily communication with Operations, HR, Recruiting, and other teams. Maintaining knowledge of operation processes for ongoing assessment of the training process and fulfilling additional responsibilities as assigned are also key aspects of this role.

Requirements

BA, BS or equivalent experience
4+ years of successful training experience and validated proficiency in delivering and crafting training
2-4+ years guiding a team within a training/learning, HR or similar function
2-4+ year in Operations or process improvement role
Proficiency in computer usage, email, MS Office (Word, PowerPoint, and Excel, Outlook)
Understanding of fulfillment/distribution center/warehouse processes and flow
Well-developed observational and analytical skills
Effective verbal and written communications skills
Able to work flexible schedules / shifts as needed for 7 day operation
Validated skills for planning daily/weekly tasks and adapting to contending demands
Strong skills developing relationships across all levels and functions
Must be willing to travel

Nice To Haves

Instructional design using ADDIE, TWI model, or similar
Facilitation and presentation skills
Ability to work in a fast-paced distribution environment
Must be self-motivated and able to work in a team-oriented environment with an emphasis on total customer satisfaction
Detail oriented and accurate with the ability to focus attention on details
Ability to prioritize, lead and complete projects with tight deadlines
Familiarity with process improvement methodologies such as LEAN or Six Sigma

Responsibilities

Lead and support ongoing development, provide regular performance feedback for team of Learning Coordinators and large team of on-the-floor trainers
Identify needs or gaps in learning process and in consultation with Operations Teams
Design training and development programs based on the organizational needs in consultation with Regional Learning Manager
Recruit and observe team of on the floor trainers for process training
Conduct train-the-trainer sessions and Leadership training
Conduct remediation training as needed
Facilitate courses or learning sessions with all process job roles and with Leadership as needed
Coordinate all training conducted across shifts and areas
Maintain daily communication with Operations, HR, Recruiting and other teams
Maintain knowledge of operation processes for ongoing assessment of the training process
Fulfill additional responsibilities as assigned