Learning Operations Associate Manager

Accenture•St. Louis, MO

2d•$68,300 - $182,600

About The Position

Accenture LearnVantage helps clients reskill and upskill their people in technology, data, and AI through tailored learning programs, technology academies, ecosystem certification services, and managed learning services. Its B2B Customer Growth Strategy team helps high-tech organizations grow strategic customer relationships by identifying stalled growth, aligning commercial teams around priority customers and buying groups, and accelerating revenue. The Learning Operations Associate Manager is a commercially minded growth strategy consultant who leads engagements and teams, manages senior client relationships, and advises senior leaders on diagnosing and accelerating growth. The role combines analytical work and client-facing leadership to turn customer insight into measurable revenue impact, with emphasis on skilling programs for academia and government. The position develops customer growth strategy solutions, prototypes and tests solutions, collaborates with project teams and clients to create skilling and reskilling offerings, builds client relationships, develops business cases, and supports sales efforts. Travel of up to 5% may be required, depending on business needs and client requirements.

Requirements

Minimum 3 years of experience in learning operations, training administration, program coordination, or event coordination.

Nice To Haves

At least one end-to-end customer growth or commercial transformation engagement implementation, including hands-on design and configuration.
Minimum 6 years of commercial strategy experience and configuration expertise in customer growth strategy.
Experience identifying and quantifying growth opportunities, revenue at risk, and customer value pools across strategic accounts.
Experience conducting customer, market, competitive, and commercial analysis.
Experience developing growth strategies, business cases, and transformation roadmaps.
Experience designing customer growth operating models that align sales, marketing, service, and partner teams.
Experience facilitating executive workshops and senior stakeholder sessions.
Demonstrable sector depth in High-Tech.
External client-facing consulting experience.

Responsibilities

Build customer growth strategy solutions that transform and augment clients’ impact, commercial performance, and revenue growth.
Design, set up, and test prototype and production customer growth strategy solutions, ensuring all components work together seamlessly.
Work with project teams, team leaders, project delivery leads, and client stakeholders to create skilling and reskilling program offerings powered by customer insight and commercial analytics.
Develop strong client relationships and gain the trust of key advisors.
Make the business case for LearnVantage solutions recommended to clients.
Support and lead Accenture sales efforts related to skilling programs in academia and government.
Continue developing technical customer growth strategy and business expertise.