Learning Manager - Business User

Microsoft

11h

About The Position

In today’s digital landscape, learning new skills never been more important. Within the Short Form Skilling team, we’re helping learners build skills faster with short video and digital content, activated on social platforms. We’re focused on reaching new learners to help them thrive with the skills of the future, while driving business growth by expanding Microsoft’s presence among workforce audiences.

Requirements

• Master's Degree or equivalent 1+ year(s) experience in learning and development, relevant technical roles, business development, quota management, human resources (HR), customer success, collection management, research/restoration evaluation, industry, program/project management, or corporate education OR Bachelor's degree or equivalent AND 2+ years experience in learning and development, relevant technical roles, business development, field or sales, HR, customer success, collection management, research/restoration evaluation, industry, or program/project management, corporate education OR equivalent experience.

Nice To Haves

• Experience using artificial intelligence (AI) technologies to improve business outcomes and impact, preferably in the learning space.
• Experience producing content for broad scale consumption.
• Experience translating complex concepts into simple storytelling.
• Experience in learning and skilling.

Responsibilities

• Establish a center of excellence for upskilling business users through short-form content, enabling learners to effectively use tools like Microsoft Copilot in their daily work.
• Lead the creation of a comprehensive learning bill of materials and a library of engaging short-form content to develop targeted AI skills.
• Activate content across multiple channels, with a strong emphasis on social media, ensuring a continuous stream of entertaining and impactful skilling resources for learners worldwide.
• Business User short form skilling strategy – Leading the strategy for this audience defining their skilling needs, jobs to be done, learning preferences, trusted influencers etc. with a goal to upskill specific business user personas (eg. Finance, HR) to more effectively use AI.
• Skilling content development – Execute on the strategy to curate and develop engaging short form content (primarily video) to enable business users to leverage AI tools like Copilot more effectively in their workday.
• Audience engagement strategy & execution – Build and execute a plan to engage and build trust with business users across channels including events, communities, outbound channels, and within our learning product.
• Social Media activation – Activate content on our social media channels (in partnership with a social media team) to reach and upskill new learners.
• Collaboration: Work with teams across social media, marketing, advocacy, and product to embed business user content across channels.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees