Learning Management System (LMS) Support Specialist

University of Scranton•Scranton, PA

34d

About The Position

Collaborate with faculty, students, and staff to support the technology needs of the teaching and learning environment. Primary responsibilities include support for the University's Learning Management System (LMS-Brightspace), the online course evaluation system, the academic integrity tutorial, and the Teacher of the Year ballot process. The LMS Support Specialist provides technical support to users, helping to diagnose and resolve technical issues associated with the LMS, integrated educational technology tools, and other information systems used for department initiatives.

Requirements

Strong knowledge of Brightspace (or comparable LMS)
Excellent collaboration and communication skills, including technical and process writing skills
Effective project management and organizational skills
Ability to research and resolve technical problems
Familiarity with HTML, CSS, and data management
Ability to work at a computer for an extended time
Occasional evening or weekend work may be required
The ability to uphold human dignity and respect by recognizing each person's worth, valuing diverse perspectives, and treating others with kindness, fairness, and empathy
Must be able to respect, support and contribute to the University's Catholic and Jesuit mission
Bachelor's degree in a technology-related field
Minimum of two (2) years of experience supporting or managing a learning management system in an academic setting
Demonstrated ability to meet deadlines and manage multiple tasks in a higher education environment
Experience using instructional technology tools and software
Proven ability to adapt to and learn new procedures and technology platforms

Responsibilities

Support the planning, implementation, and successful completion of technology-related projects
Support the adoption of LMS features and educational technology best practices to enhance user satisfaction for faculty and students
Help to coordinate with IT and software vendors to plan, test, and implement changes, updates, or modifications to the LMS or other department information systems
Hire, train, and supervise techcons (student workers) during all semesters, including intersession and summer semesters
Coordinate and support techcons (student workers) in assisting faculty and staff with instructional technology needs
Provide guidance and technical support to faculty, staff, and students in the effective use of the Learning Management System (LMS), including user account management, enrollment, and permissions
Respond promptly to support requests and ensure timely resolution of LMS-related issues
Troubleshoot and resolve LMS and technology-related issues in collaboration with IT and vendor support
Assist with LMS integrations, including the Student Information System (SIS), authentication systems, and external learning tools
Assess LMS functionality and identify areas for improvement based on feedback from faculty, students, and departments
Stay current with emerging LMS features and best practices to enhance the user experience
Test and evaluate new features, upgrades, and integrations prior to release
Manage the implementation of the Online Course Evaluation System, including system setup, deployment, troubleshooting, and reporting of results
Manage the Academic Integrity Tutorial, including system setup, deployment, and troubleshooting, including resolution of student and faculty issues
Administer the technical and administrative aspects of the Teacher of the Year ballot process
Collaborate with the Instructional Technology department to ensure that CTE lab hardware and software meet current academic and technical standards
Demonstrate creative thinking and problem-solving in the development and implementation of instructional technology solutions
Develop and maintain user documentation, FAQs, and tutorials