Learning Management System Specialist

Jacksons Companies•Meridian, ID

About The Position

Are you a techno creative who is passionate about leveraging technology to help others learn and grow? The Learning Management System (LMS) Specialist is at the forefront of the learning system process, diving into the depths of the LMS to determine best user functionality, while troubleshooting issues and generating data to support the business. Your creative side will also be fed working with subject matter experts to design and develop behavior-based solutions. If this sounds like you, let’s have a conversation!

Requirements

Bachelors Degree in Human Resources, Curriculum Development, Learning Technology, or related field.
3+ years of experience with HRIS/Learning Management System (LMS) administration – Dayforce, Docebo, UKG, Schoox
Intermediate experience using Vyond, Articulate 360 Products
Advanced to expert experience in Excel
Intermediate to advanced experience in Microsoft Office 365 (Word, Outlook, Teams, PPT, Power BI)
Experience facilitating and delivering enterprise training initiatives and programs
Critical Thinking/Decision Making - Skills in exercising initiative and sound judgment in decision making
Communication/Influence - Outstanding organizational skills and excellent customer service skills with an analytical mindset
Problem Solving - A history of identifying the root cause of issues and using problem-solving methods to arrive at the ideal resolution
Customer Service - Resolve conflicts and act to make things right for the customer
Up to 15% Travel

Nice To Haves

A Graduate Degree in Organizational Learning, Instructional Design/Technology a plus

Responsibilities

Support the day-to-day operation of the LMS, ensuring it runs efficiently and effectively.
Provide technical assistance to end users and training team members, troubleshooting issues and problems related to the LMS.
Build and generate completion, usage, and user reports to meet training and business needs.
Maintain learner accounts and assignments for compliance and appropriate training requirements.
Collaborate with other course creators to upload, test and QA content for successful course deployment.
Develop training materials and documentation for all users and conduct training sessions to facilitate effective use of the LMS.
Partner with HR and Trainers to determine training needs and requirements for the Company.
Design and develop highly engaging and interactive learning solutions, such as eLearning, computer tutorials, micro learning, and knowledge validation tests, while applying industry standard methodologies (e.g., ADDIE).
Coordinate with stakeholders, to ensure project goals are met on time and within specifications.
Work with multiple deadlines and multiple projects simultaneously in a fast-paced, changing environment.
Travel to various locations to conduct, facilitate, and evaluate training as needed.
Perform other duties as assigned.