Learning Management System Coordinator

TECO Energy•Tampa, FL

About The Position

The Learning Management System (LMS) coordinator is responsible for managing and maintaining the LMS for Electric Delivery Skills Training Center and all associated technical training functions within Electric Delivery. The LMS Coordinator is responsible for the day-to-day administration, maintenance, and support of the LMS as used in Electric Delivery. This role works closely with technical subject matter experts (SMEs), IT, instructional designers, mid-level and often senior level leadership, and TECO’s LMS Administrator to manage, deliver, and track technical training programs. The coordinator's primary goal is to ensure the LMS functions as a reliable, user-friendly, and effective platform for technical skill development, compliance training, and professional growth.

Requirements

Required: Bachelor's degree in Instructional Design or a related field from a regionally accredited University.
Required: Five (5) years’ experience in learning solutions evaluation and selection, learning technologies and management of learning systems.
Proven experience in a Learning Management System administration role.
Experience with Adobe Acrobat, Articulate Storyline, or similar programs.
Technical Skills: Strong proficiency in administering and managing an LMS platform.
Knowledge of e-learning standards Instructional Design principles
Ability to troubleshoot technical issues related to the LMS, content, and user access.
Proficiency with data analysis and reporting tools, including Microsoft Excel.
Soft Skills: Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
Strong problem-solving and critical-thinking abilities.
High degree of attention to detail and organizational skills.
Customer-service oriented mindset with a proactive approach to issue resolution.
Ability to work independently and as part of a team in a fast-paced environment.

Nice To Haves

Preferred: Master’s degree in Instructional Design or a related field from a regionally accredited University.
Preferred: Two (2) years’ experience designing, developing, or evaluating courses using instructional systems is strongly desired.
Preferred: Two (2) years’ experience developing content using Adobe Captivate or Articulate Storyline or similar programs.
Preferred: Two (2) years’ experience facilitating classroom training, both virtually and in person
Experience with technical training, IT, or a related field is a plus.

Responsibilities

LMS Administration & Maintenance:
Supervise the Technical Writer at Skills Training Center, responsible for updating all technical training programs within Electric Delivery
Independently oversee the daily operation of the LMS for all Electric Delivery technical training programs.
Troubleshoot and resolve technical issues for end-users, instructors, and administrators, providing timely and effective support.
Manage and maintain the integrity of training records, ensuring all data is accurate, complete, and compliant with relevant regulations (e.g., certifications, compliance training).
Collaborate with TECO’s LMS Administrator to plan, test, and implement system upgrades, patches, and new features.
Content Management:
Supervise the Technical Writer at Skills Training Center as they upload, configure, and publish various types of technical training content, including e-learning modules, videos, assessments, and instructor-led training (ILT) materials.
Upload, configure, and publish various types of technical training content, including e-learning modules, videos, assessments, and instructor-led training (ILT) materials.
Ensure all content is properly tagged, organized, and discoverable within the LMS.
Collaborate with SMEs and instructional designers to ensure technical content is correctly formatted, functional, and aligns with course objectives.
Maintain a well-organized and up-to-date content library, archiving outdated materials as needed.
Reporting & Data Analysis:
Generate and distribute standard and custom reports on training completion rates, user progress, and compliance.
Analyze data to identify trends, measure the effectiveness of training programs, and provide insights to stakeholders (e.g., technical managers, HR).
Develop and maintain dashboards to visualize key learning metrics and track progress toward business goals.
User Support & Training:
Act as the first point of contact for all LMS-related questions and issues from technical staff, instructors, and managers.
Develop and maintain documentation, user guides, and FAQs to assist users with common tasks and issues.
Provide training and support to new administrators, instructors, and users on how to effectively use the LMS.
Maintain ownership of recurring training by ensuring all required training is entered into the LMS, properly tagged for compliance and reporting, and communicated to team members and their leadership in a timely manner.
Process Improvement:
Identify opportunities to improve the LMS user experience, streamline processes, and enhance the overall effectiveness of the training platform.
Stay current on LMS trends, new features, and best practices in technical training and e-learning.
Assist in the evaluation and implementation of new e-learning technologies and tools as they relate to Electric Delivery.
Maintain ongoing collaboration with TECO’s LMS Administrator and the Learning & Organizational Effectiveness team, including monthly LMS Admin check-in meetings with Emera and PGS.