Learning Management System Administrator

Nevada System of Higher Education•Carson City, NV

14h

About The Position

The Learning Management System Administrator is an essential member of the Instructional Innovation Team and is responsible for operational oversight of the College Learning Management System (LMS) and in supporting outstanding online education at Western Nevada College. The LMS Administrator brings innovation and creativity combined with technical expertise and a strong awareness of user experience to the role. The scope of work includes operations management, performance monitoring, service integrations, upgrades, migrations, communication, planning and evaluation of emerging technologies.

Requirements

Bachelor's degree and two years of related professional experience.
An equivalent combination of education and experience may be substituted for the Bachelor's degree (i.e., AA+3 or 4 yrs related professional experience).
Ability to work independently with limited supervision as well as a member of a team.
Strong communication, analytical, problem solving, and decision-making skills.
Must exhibit attention to detail and have excellent time and project management skills.
Ability to learn quickly and adapt to changing operating systems and technological environments.
Possesses outstanding customer service instincts.
Experience communicating technical information to non-technical end users.
Ability to comfortably move between in person and remote environments.

Nice To Haves

Experience communicating with a diverse range of stakeholders and customers with varying levels of technical experience.
Canvas LMS experience preferred
Project management experience
Experience training others in technical applications

Responsibilities

Technical Support for Students and Faculty Provides the main point of contact for all issues relevant to the LMS.
Respond to day-to-day problems with logins and problems that may arise with student and faculty accounts, Provide front-end user and technical support for all users
Troubleshoots and resolves Tier 2 issues relating to system functionality and integrated services.
Manages the LMS, including installing, maintaining, and supporting all integrations in accordance with WNC policies.
Providing tier support to faculty integrating applications into the LMS and trouble-shooting any resulting problems.
Monitors LMS and determines if issues are Peoplesoft related and rely information to Computing Services.
Consults regularly with stakeholders to ensure needs are being met effectively.
Collaborates with academic faculty in making course content fully functional in the LMS.
Ensures that classes function and run effectively and that faculty are able to effectively use the embedded tools in the LMS.
Provides support for integration of OERs into course shells.
Troubleshoots and responds to emergency issues and provides on-call support during busy periods of the year.
Is available outside of working hours to resolve emergency issue promptly.
Technical Configuration of LMS Application Ensures proper configuration, monitoring and documentation are in place to ensure outstanding service to online learners and faculty.
Provides leadership in the planning and delivery of projects in the LMS.
Communication and Training Communicates effectively with vendors as needed.
Provides training to users as needed.
Responds to help requests in a timely and positive manner.
Effectively organizes and manages several projects with concurrent, time-sensitive deadlines.
Writes timely and relevant reports to support data informed decisions at all College management levels.
Security Adheres to FERPA guidelines related to sensitive data.
Reviews user access privileges in accordance with WNC policies.
Other Duties as Assigned Provides leadership and supervision to part-time and student workers as needed.
Serves on College committees as needed.

Benefits

Voluntary supplemental retirement plans, both pre-tax and Roth options available (403b, 457b plans)
Employer paid Long Term Disability (LTD) Program
Health insurance options including dental and vision
Generous annual leave (A contract), sick leave (A & B contract), 12 paid holidays
The WNC Fitness Center offers Faculty and Staff membership
ComPsych our Employee Assistance Program offers resources and assistance to Faculty and Staff
Discounted WNC Staff rates for our Child Development Center which has received Four Star Recognition from the Nevada Silver Star Quality Rating and Improvement System
Voluntary benefits including accident, disability, legal services, and more
An administrative faculty senate represents full-time, administrative faculty
Free parking and plenty of it!
No State income tax!
Education Benefits for Faculty Employees and Family Members
WNC is proud to provide a reduced-rate tuition benefit to faculty and their qualified dependents.
Faculty can take up to six credits per semester at a reduced rate.
Qualified dependents of faculty can take unlimited credits per semester.