Learning Management System Administrator

BAYADA Home Health Care•Pennsauken, NJ

6d•Onsite

About The Position

The Learning Management System (LMS) Administrator partners with the Training office team, Project Management office, and others to create a curriculum and coordinate all logistics of training, registration, testing, evaluation, and reporting. This role involves administering, configuring, and maintaining the LMS; safeguarding data integrity; building automated reporting; documenting configuration; and establishing self-service governance. The administrator also provides LMS support alongside the operational team to ensure ticket resolution within SLA.

Requirements

Exemplifies characteristics of The BAYADA Way: compassion, excellence and reliability.
Four (4) year college degree preferably in computer science, instructional design/learning technology, education or other computer related degree.
Outstanding computer skills and knowledge of relevant software including Captivate, Articulate, MS Office and current Internet and e-learning technologies.
Minimum three (3) years’ relevant LMS experience or comparable software experience.
Commitment to providing excellent customer service.
Excellent problem solving and analytical skills.
Knowledge of industry trends and best practices and project management experience.
Ability to manage and direct multiple projects.
Experience preparing metrics reports and analysis for management.
Competence in basic PC skills required to perform job functions.
Data management / data-integrity skills.
Enrollment / auto-enrollment / notifications / read-and-sign configuration proficiency.
Ability to build/maintain automated reports and compliance dashboards.

Nice To Haves

Proximity to Pennsauken, NJ preferred

Responsibilities

Demonstrate and communicate the core values of BAYADA Home Health Care and The BAYADA Way.
Manage projects such as new installation, upgrades, deployment, and operation of all LMS products and services.
Directly oversee all projects with business owners, instructors, subject matter experts, and instructional designers to determine business requirements for learning systems.
Collaborate with key business owners and instructional designers to develop strategy, processes, and standards to expand the use of virtual classroom, tracking, and certification processes.
Design and ensure effective implementation of learning strategies through the LMS; make necessary changes to continually enhance learning effectiveness based upon evaluations and metric analyses.
Maintain LMS database including records of CEU and other credits and program attendees.
Partner with the TRN office team, PMO office, and others to create a curriculum and coordinate all logistics of training, registration, testing, evaluation, and reporting.
Identify, evaluate, and recommend proven enhancements to existing products, services, and technologies and administer all changes for improvement.
Work closely with the OPS, AD, and IS offices and manage all issues surrounding the LMS including Help Desk support.
Implement the transition of training and all metrics reporting requirements through the LMS.
Build and manage relationships with the LMS vendor on all issues and updates as needed.
Serve as LMS subject matter expert and promote/facilitate its use throughout the organization.
Perform LMS data integrity audits (job title, manager, status, office allocation, credits).
Own automated/scheduled reporting (enrollment, completion, compliance).
Configure enrollment / auto-enrollment / notifications / read-and-sign.
Perform root-cause and ticket-theme analysis.
Develop a self-service / decentralization governance framework.
Create SOP and configuration documentation (eliminate single-point-of-failure).
Demonstrate solid performance or exceed performance standards in key job dimensions/attributes as defined on the Performance Appraisal for Office Staff.
Perform related duties, or as required or requested by supervisor.