Learning Lab Manager - 26/27 SY

ChanceLight Programs•Glendale, AZ

1d•Onsite

About The Position

Ombudsman Educational Services is seeking a Learning Lab Manager to join their award-winning Alternative Education team for the 2026-2027 School Year. This role involves performing meaningful work in a culture that welcomes innovation, encourages creative expression, and offers limitless potential for personal and professional satisfaction. The Learning Lab Manager is responsible for the overall management and success of High School students within the CTE Medical Program, creating an environment that guides and encourages students to develop and fulfill their academic potential. The role fosters a safe learning environment, tracks data points such as credit recovery, attendance, ISP compliance, and student schedules.

Requirements

High School Diploma or equivalent with passage of basic skills test.
Hold currently or have the ability to obtain a valid AZ state fingerprint card.
Prior experience working within a national healthcareer association (NHA) or other career and technical education (CTE) provided medical program.
Prior experience working with at risk youth, preferably in an alternative, special education and/or behavioral health program setting.
Prior experience and/or knowledge in alternative educational services for students with diverse needs at various levels.
Proficiency in providing motivation and having critical conversations with students that help move them toward realistic goals.
Ability to effectively present information and respond to questions from groups of staff members, students, parents, customers, and the public.
Solid motivational skills and willingness to be flexible and adapt to changing priorities and new initiatives.
Highly skilled in mentoring, coaching, administrative support, and/or technical support functions.
Advanced oral and written communication, instruction, curriculum, conflict resolution, multitasking, problem solving, and decision-making ability.
Well-versed in the use of relevant technology including experience with computers, Microsoft Office Suite, instructional programs, database entry and basic office equipment.

Nice To Haves

Associates degree or higher in a closely related field of study preferred.
Graduate of an Ombudsman Educational Services program highly preferred.

Responsibilities

Preparing and maintaining labs to ensure a safe, organized, and efficient environment that supports student learning and technology use.
Creating a welcoming, inclusive lab atmosphere where students feel safe, respected, and motivated to engage in academic work.
Instructing and independently monitoring students in their use of academic platforms and medical tools to ensure accurate completion of assignments and alignment with instructional goals.
Diagnosing, prescribing, treating, and evaluating student behavior and academic engagement on an individualized, ongoing basis to promote continuous improvement.
Encouraging and tracking student progress within established timelines, offering guidance and positive reinforcement to help students meet academic milestones.
Maintaining accurate and up-to-date records of student progress, including credit recovery data, attendance, and Individual Student Plan (ISP) metrics.
Updating required documentation in compliance with Ombudsman protocols, local district policies, and state or federal education regulations.
Preparing detailed and timely reports on student academic achievement, lab participation, and daily activities as needed for school records or stakeholder review.
Managing student behavior in alignment with Ombudsman’s behavioral philosophy by setting clear expectations, modeling positive conduct, and applying consistent disciplinary measures when appropriate.
Assigning academic courses appropriately within various online learning platforms based on individual student needs, credit requirements, and graduation goals.
Supporting and advising students with academic challenges by offering individualized assistance, encouragement, and access to additional resources.
Participating actively in center-wide meetings, student/parent conferences, and collaborative planning sessions to align efforts and share insights.
Communicating regularly and effectively with students, families, supervisors, and colleagues regarding academic performance, behavior, and support strategies.
Participating in assurance and accreditation efforts to help ensure the site meets or exceeds performance benchmarks and quality standards.
Engaging in all required professional development activities at the school and district level to maintain current knowledge and continuously improve practice.
Responding thoughtfully and professionally to both formal and informal feedback as part of a commitment to personal and team growth.
Collaborating with fellow staff members to foster a cohesive, student-centered learning environment that supports the overall success of the center.
Performing other duties as assigned to support the academic, behavioral, and operational success of the school and its students.