Learning & Knowledge Content Specialist

BOK Financial•Tulsa, OK

4d•Onsite

About The Position

Our Wealth Management team at BOK Financial has been helping clients achieve their financial goals for more than a century. We provide comprehensive solutions for individuals and institutions worldwide, managing over $117 billion in assets with a disciplined, long-term approach. From traditional banking services to specialized offerings like institutional portfolio management and fiduciary tax services, we deliver personalized strategies backed by deep expertise. Guided by our core principles—knowledge-driven relationships, objective advice, and proactive communication—we are committed to excellence, growth, and investing in the communities we serve. The Learning Content Specialist is primarily responsible for managing learning content for the Consumer Banking & Mortgage division of BOK Financial. This includes developing, sourcing, editing, reviewing and maintaining content to support the daily operations and documentation of the Consumer Banking & Mortgage division. This position is responsible for working with subject matter experts across the organization, compliance, audit, and fair banking to interpret business-driven and regulatory changes. This position also works closely with learning and development, senior management, middle management, operations, front-line staff and vendors to improve knowledge repository functionality.

Requirements

Exceptional written and verbal communication skills
Existing knowledge of products, services, policies, procedures, processes and applicable regulations
Knowledge of technical copywriting and editing, especially for Web publication
Strong ability to consolidate significant amounts of information into a usable format and communicate complicated concepts and technical data in simple terms
Ability to effectively manage multiple projects in a fast-paced, deadline-driven environment
Proven ability to build consensus and work effectively within cross-departmental teams
Detail-oriented in process and in results
Familiarity with supporting software applications (e.g., ServiceNow, SharePoint, etc.)
Experience with content management, writing and editing, and utilizing web tools to distribute information.
Strong organization and planning skills
Understanding of reporting including the ability to create written or verbal communications on report content, ability to create strategies and action plans based on identified trends

Nice To Haves

Instructional Design experience
LMS system experience
Work experience in a financial institution or thorough understanding of financial products and services
Advanced knowledge of HTML, content management systems (CMS), or knowledge management systems (KMS)

Responsibilities

Manage and maintain the Consumer and Mortgage Banking knowledge repository.
Create and publish content supporting process, policy, regulatory, and product changes.
Ensure materials align with compliance, operational, and risk requirements.
Review and approve content for accuracy, relevance, and accessibility.
Maintain content links, archives, and consistent site organization standards.
Create and update job aids and on-demand learning resources.
Support business initiatives by managing knowledge projects and driving continuous improvement.