Learning Facilitator & Support Specialist

O'Reilly Auto Parts • Headquarters, KY

78d • Hybrid

About The Position

The Facilitator & Support Specialist plays a dual role in delivering high-quality learning experiences and strengthening team member engagement by supporting the Learning and Development Team. This role is responsible for facilitating leadership and professional development programs across the organization (retail, distribution, and corporate) and driving cross-functional collaboration between programs to align with company objectives. This position contributes to building a culture where team members feel connected, valued, and equipped to grow, supporting the Company’s commitment to being a preferred employer in every market we serve.

Requirements

• Bachelor’s degree in Human Resources, Organizational Development, Education, or related field (or equivalent experience)
• 2–5+ years of experience in facilitation, training, learning & development, or related field
• 2 Years of leadership and managing teams
• Strong facilitation skills with the ability to engage various audiences
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities and work in a fast-paced environment
• Comfortable facilitating both in-person and virtual sessions
• High level of self-motivation and the ability to work independently
• Outstanding interpersonal, written, and verbal communication skills
• Strong organizational skills and attention to detail with the ability to maintain a high level of confidentiality
• Excellent ability to establish and maintain collaborative relationships with business partners at all levels, virtually and in person
• Must present a professional company image and positive attitude at all times

Nice To Haves

• Experience supporting team member engagement efforts preferred

Responsibilities

• Facilitate engaging, high-impact learning experiences (in-person and virtual) for leaders and team members at all levels.
• Deliver leadership development programs, onboarding sessions, and skill-building workshops aligned to business needs.
• Create an interactive learning environment that encourages participation, reflection, and real-world application.
• Adapt facilitation style to meet the needs of various audiences across retail, distribution, and corporate settings.
• Partner with instructional design teams to provide feedback and continuously improve program content and delivery.
• Support train-the-facilitator efforts to ensure consistency and quality across facilitators.
• Support the planning, coordination, and execution of leadership development programs, onboarding, and learning initiatives across retail, distribution, and corporate environments
• Assist facilitators and program leaders with logistics, materials, scheduling, and communications to ensure seamless delivery of learning experiences
• Manage learning operations, including participant tracking, session feedback, and program effectiveness data to support continuous improvement
• Partner with L&D leaders to align learning experiences with business priorities, team member development goals, and organizational strategy
• Track and support Team Member Network Group (TMNG) engagement, participation, and outcomes.
• Promote pages for all TMNGS, including monitoring and participating in group communications.
• Provide excellent customer service when answering department phones, screening calls, and supporting phone coverage for HR and Training.

Benefits

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level