Learning Experiences Creator
About The Position
Replit is seeking a Learning Experience Creator to develop documentation and learning content for their platform. This role involves transforming product knowledge into user-friendly experiences such as written documentation, guided learning, and short videos. The ideal candidate is a learning-experience creator first, understanding how people learn products and adapting to different formats. They should be a storyteller, able to capture and hold attention, and a builder willing to experiment with new formats and data. The mission is to enable users and internal teams to self-serve effectively, reducing support tickets and improving user activation and satisfaction.
Requirements
- A proven learning-content creator with a portfolio showcasing documentation, tutorials, courses, or product education across at least two formats, including written content.
- Strong writing skills with the ability to make complex or dry topics clear, engaging, and plain-spoken.
- Gifted storyteller across media, understanding hooks, pacing, attention spans, and memorability.
- Capable short-form video creator, comfortable producing content (on or off camera) with AI-assisted workflows.
- A builder and experimenter who tries new formats, takes content risks, gleans insights from data and customers, and continually improves.
- Ability to quickly learn a product and represent it accurately to newcomers.
- Outcome-minded, defining success and caring about real results like deflection, activation, and CSAT.
- A strong thought partner who shares ideas openly and collaborates well.
Nice To Haves
- Experience writing or maintaining developer or product documentation, particularly with docs-as-code or Markdown-based platforms, and a feel for content lifecycle at scale.
- Hands-on experience with AI-native build or content tools (like Replit) and modern editing/production workflows.
- Knowledge of instructional design fundamentals.
- A feel for discoverability and search, understanding how users and AI assistants find content.
- Experience running a content channel, editorial calendar, or creator program with an audience.
Responsibilities
- Create new documentation and learning content, including help articles, FAQs, tutorials, and getting-started paths, prioritized by user data.
- Manage the content lifecycle, ensuring all content remains current and accurate with every product launch through reviews, updates, and retirement of stale content.
- Develop learning experiences across various formats such as written content, short-form video, microlearning, interactive courses, walkthroughs, GIFs, and in-product tips, choosing the best format for the job.
- Plan and maintain a content calendar focused on effectiveness, covering essential topics and sequencing them for maximum impact.
- Ensure content findability through proper titling, tagging, and structuring for both users and AI assistants.
- Measure and improve engagement and outcomes based on reader feedback, findability, completion rates, self-serve resolution, ticket deflection, and CSAT.
- Establish and maintain a consistent, human, and recognizable voice across all content formats.
Benefits
- Competitive Salary & Equity
- 401(k) Program with a 4% match (US Only)
- Health, Dental, Vision and Life Insurance
- Short Term and Long Term Disability
- Paid Parental, Medical, Caregiver Leave
- Flexible Time Off (FTO) + Holidays
- Commuter Benefits (In-Office & US Only)
- Monthly Wellness Stipend
- Autonomous Work Environment
- In Office Set-Up Reimbursement (In-Office Only)
- Quarterly Team Gatherings
- In Office Amenities (In-Office Only)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
