Learning Experience Specialist
About The Position
The North America Training team is looking for an extremely organized and detail-oriented associate to join us. In this role, you will provide high touch service in order to manage education services such as training delivery oversight and coordination, course enrollments, and consumption reporting. Additionally, you will support Training Specialists (TS) and Territory Services Manager (TSM) as needed on high complexity projects. This role requires excellent organizational skills and technology management. You will be part of a high-performing, customer focused team working cross-functionally, collaborating with Marketing, Sales, Customer Experience, Customer Success, Operations, Curriculum and Certification teams within Red Hat to ensure successful consumption and delivery of training products and courses.
Requirements
- Excellent written and verbal communication skills
- Exceptional presentation skills with knowledge of virtual delivery platforms (zoom, google meets, teams, etc).
- High standard of organizational skills including attention to detail and ability to multitask
- Working knowledge of project management tools and methodologies
- BS/BA in a related field or equivalent experience required
- Excellent project and program management skills
Responsibilities
- Dedicated customer service point of contact
- Event management and coordination for onsite delivery, open enrollment and virtual training enrollment
- Red Hat Learning Subscription assignments and demonstrations
- Red Hat Learning Subscription skills path creation and user support
- Red Hat Learning Subscription consumption management and reporting
- Trouble ticket support associated with training services
- Run project management reviews with key stakeholders
- Serve as the interface between the customer needs/requirements/requests and broader services organization; document offering specifications and communicate necessary details to respective customers
- Collaboration with partners to disseminate information around Learning Subscription updates and create broader awareness of training availability and functionality
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible Spending Account - healthcare and dependent care
- Health Savings Account - high deductible medical plan
- Retirement 401(k) with employer match
- Paid time off and holidays
- Paid parental leave plans for all new parents
- Leave benefits including disability, paid family medical leave, and paid military leave
- Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
