Learning Experience Specialist

Calgary Drop-In Centre (the DI)•Calgary, AB

1d•Onsite

About The Position

Join Our Mission at the Calgary Drop-In Centre At the Calgary Drop-In and Rehab Centre (the DI), we’re looking for passionate, community-minded people who know that kindness can change lives. Whether you’re helping guests find housing, supporting their recovery journey, or keeping our operations running strong, your work here truly matters. Every role at the DI is about creating possibilities for others, and for yourself. Who We Are The Calgary Drop-In and Rehab Centre (the DI) is a low-barrier, housing-focused organization serving some of Calgary’s most vulnerable community members. We believe everyone deserves dignity, safety, and the opportunity to thrive. Every day, our team meets people where they’re at — offering basic needs, compassion, and connection while helping them move toward stable, permanent housing. Our work is guided by the principles of housing first, trauma-informed care, harm reduction, and recovery-oriented practice. But above all, we’re guided by people — their stories, their strengths, and their potential. When you join the DI, you’re joining a team built on respect, collaboration, and heart.

Requirements

Bachelors degree in education, Human Resources, Instructional Design, Adult Education or related field. A combination of experience and education will be considered.
Working knowledge of adult learning principles and common instructional approaches.
Minimum 2–3 years’ experience facilitating, co‑facilitating, or supporting the delivery of adult learning or training programs.
Demonstrated experience facilitating both in‑person and virtual learning.
Proficiency with LMS platforms and e‑learning authoring tools (e.g., Articulate Storyline, Rise, or equivalent).
Excellent communication, presentation, and interpersonal skills.
Ability to manage multiple priorities, work independently, and take ownership of assigned tasks.
Satisfactory Criminal Record and Vulnerable Sector Check (within 6 months).

Nice To Haves

Adult Education Certificate or Professional Certification (CTDP, ATD Master’s Designations, etc.).
Experience developing training materials for learners with diverse needs and backgrounds.
Experience developing and delivering operational, compliance, and role‑based training.
Experience with First Aid, NVCI, Trauma Informed Care, Naloxone, or other safety/wellness curricula.
Strong technical troubleshooting skills and comfort learning new platforms.
Experience working across interdisciplinary teams in community-oriented settings, with an emphasis on flexibility and cross-functional collaboration.

Responsibilities

Design and develop learning content, curriculum, and resources to support effective delivery.
Leverages adult learning and instructional design best practices.
Create blended learning experiences using a mix of in‑person, virtual, and self‑paced formats.
Build learning materials that support diverse learning needs, styles, and delivery environments.
Apply adult learning principles and learning models to support structure, engagement, and evaluation.
Facilitate live and virtual learning sessions for employees at all levels.
Co‑facilitate training sessions with trainers to support effective delivery and learner development.
Ensure learning environments are inclusive, interactive, and learner‑centered.
Adapt facilitation style to support different learner groups and content types.
Support consistent delivery by providing practical feedback and coaching on facilitation best practices to trainers and training support team members.
Serve as the primary day‑to‑day administrator of the LMS, managing learning content, course setup, enrolment, completion tracking, reporting, and data accuracy.
Maintain training records, certifications, and completion tracking.
Troubleshoot basic user or system issues and support continuous platform improvements.
Partner with leaders, subject matter experts, and internal teams to align learning needs, training objectives, and content priorities.
Collaborate on delivery methods and performance support tools aligned with learning priorities.
Support the application of instructional best practices and learning effectiveness.
Manage timelines, logistics, and communications to ensure smooth program execution.
Gather feedback and analyze data to improve learning experiences and outcomes.
Support continuous improvement through iteration and learner‑focused design.
Cultivate a thriving learning culture by delivering programs that spark curiosity, and build confidence, providing experiences that inspire.