Learning Experience Specialist

Archwell

5d•Onsite

About The Position

The Learning Experience Specialist is responsible for designing, developing, delivering, and continuously improving engaging learning experiences across the organization. This role serves as both a strategic instructional designer and an active facilitator of training programs, including new hire orientation, DISC workshops, leadership development programs, insurance sales programs, and other instructor-led sessions. This role partners with subject matter experts (SMEs), leaders, and stakeholders to assess learning needs, develop blended learning solutions (eLearning, instructor-led, virtual, and job aids), and facilitate impactful training experiences. As a senior member of the Learning & Development team, this individual manages projects, provides guidance to team members, supports learning operations, and contributes to broader L&D initiatives and miscellaneous departmental tasks as assigned.

Requirements

Instructional Design
Adult Education
Adobe Captivate, Storyline, Camtasia
MS Office Suite
Publishing courses using a learning management system (LMS)
Ability to perform each essential function satisfactorily

Nice To Haves

Master's degree preferred
Classroom experience, preferred

Responsibilities

Conducts needs assessments, task analysis, and or content analysis to understand skill/performance gaps, assess overall curriculum needs, analyze learners background knowledge and instructional needs.
Determine course goals, course objectives and the sequence in which to address them.
Partner with training staff and/or subject matter experts (SMEs) to design and implement instructional content and assessments using appropriate tools and media.
Update existing training materials and presentations.
Keep a central repository of updated and new training materials as well as archiving previous training materials that become outdated.
Correct and proofread corporate training materials.
Apply instructional technologies knowledge ADDIE, PADDIEM, SAM2 and other Information Mapping Models.
Monitor ongoing progress of assigned courses, reporting, addressing support requests, and other LMS related activities.
Utilize eLearning courses in the LMS to facilitate training.
Maintain regular and punctual attendance.
Facilitate engaging instructor-led and virtual training sessions, including but not limited to: New Hire Orientation, DISC or similar behavioral assessments, Leadership development programs, Insurance sales programs, Professional development workshops.
Adapt facilitation style to diverse audiences and learning needs.
Foster inclusive, interactive learning environments that encourage participation and knowledge retention.
Evaluate program effectiveness through participant feedback, assessments, and performance metrics.
Serve as a subject matter resource during training sessions and follow-up support activities.
Performs other related duties as assigned.