Learning Experience Manager - Fleet Response/T2B

TaskUs•New Braunfels, TX

8d•$97,000 - $145,000•Onsite

About The Position

The Learning Experience Manager will create and maintain a positive and professional learning environment in the organization. This role involves designing and expanding training and development programs aligned with product-specific training methodologies and initiatives. The Learning Experience Manager will also be responsible for coordinating, organizing, and implementing all training programs, ensuring the success of new hire training and onboarding programs for both TaskUs and its clients. This role requires close collaboration with Learning Experience Leaders, managing a team of up to 8 direct reports, and other site managers daily to ensure program quality and deliver world-class training.

Requirements

High School Diploma or GED required.
Five years of previous training experience.
Two years of previous management experience, preferably in the training or learning development space.
Two years of previous BPO experience, preferably.
Two years of previous technical support experience and/or emergency coordination, emergency response, or crisis management experience.
Strong written and verbal communication skills.
Strong coaching and mentoring skills.
Travel required, up to 25% of the time.
Strong will to learn and adapt to quick change.
Proficient in Microsoft Office and Google Suite applications required.
Strong, confident, and effective verbal and written communication skills are required.
Strong interpersonal, conflict management, and mentoring skills.
Ability to work on a flexible schedule including weekends, holidays, evenings, and long hours.
High energy, enthusiastic, motivational training style.
Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills are required.

Nice To Haves

Four-year college degree (preferred) in a related field like industrial or applied sciences.

Responsibilities

Maintain a training Schedule for respective assigned sites and/or GEOs daily to ensure transparency with other departments.
Update all spreadsheets for rosters for assigned sites and/or GEOs daily, as employees are added or deleted.
Create seats for new learning experience staff, including updated job descriptions, duties, and pay ranges.
Interview for new learning experience staff, including interview questions regarding skillset and culture.
Onboard learning experience staff, providing a complete overview of TaskUs culture and job expectations.
Set job expectations with learning experience staff, including all policies and procedures for training staff.
Grade learning experience staff on training skill sets, assessing and measuring KPIs.
Develop learning experience staff and Leadership with education and certifications in the area of continued education, requiring trainers to complete required certifications.
Observe learning experience staff during training classes to maintain excellence in their performance through regular observations and evaluations.
Provide effective coaching and feedback for the development of learning experience staff.
Provide KPIs and standards for each quarter for learning experience staff, including quarterly performance evaluations and goal setting.
Provide tools/resources to assist in excellent training material creation, giving access to all resources to maintain job function.
Document information on each learning experience staff member, maintaining electronic records for each learning experience leader.
Receive and analyze training evaluation forms for each class to identify trends and patterns for improving the training department, reducing speed to proficiency targets, and providing high-quality feedback to clients for continuous improvement.
Create and maintain training methodologies for the learning experience department, finding innovative ways to enhance the training experience.
Develop training courses to further educate current employees for their own respective growth and development.
Maintain strong communication with Recruiting and Operations to co-create a strong cycle from pipeline to production, with closed-loop feedback cycles on trainees’ performance to improve candidate profile.
Ensure the accountability of the positions to which responsibilities have been delegated in the safety and health management system.
Define and allocate the financial and technical resources and personnel necessary for the design, implementation, review, evaluation and improvement of prevention and control measures so that those responsible for occupational health and safety in the company can satisfactorily perform their duties.
Ensure the training of workers in the aspects of occupational health and safety, within the working day.
Continuously improve training programs and other learning opportunities across the organization.
Other duties as required.