Learning Experience Leader - RAD/Fleet Response (T2)

TaskUs•Chandler, AZ

3d•Onsite

About The Position

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. The Learning Experience Leader will support learning and development of our Tier 2 / Fleet Response Specialists.

Requirements

Up to 25% travel required
Must be 18 years of age or older
High School Diploma or GED required.
Proficient in Microsoft and Google applications
A problem solver and critical thinker
Follow well-defined methods, procedures, reports, forms, and competent aspects of the job
Can present and facilitate a class discussion
Energetic, enthusiastic, and creative—can think outside the box with different ways to motivate and engage an audience
With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills
Has excellent oral and written communication skills
Can work in a flexible schedule including weekends, holidays, and longer hours

Nice To Haves

Four-year college degree (preferred) in a related field like industrial or applied sciences
At least 1 to 2 years of working experience in a related field (training or teaching experience)
Has strong leadership skills, with proficiency in handling groups

Responsibilities

Create and maintain a positive and professional learning environment in the organization.
Design and expand training and development programs aligned with product-specific training methodologies and initiatives.
Set the standards and expectations through conduct, work ethic, integrity, and character.
Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement.
Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs.
Accomplish projects and motivate trainees through effective training.
Continuously improve training programs and other learning opportunities across the organization.
Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment.
Act as the content expert, and maintain relevant training documents and training materials for training conducted.
Develop and create effective induction programs.
Monitor and review trainees’ progress through questionnaires and discuss with their managers.
Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages.
Research and present new technologies and methodologies in workplace learning.
Ensure that all trainees adhere to the company’s Code of Conduct.