Director, Operations - Fleet Response

TaskUs•San Antonio, TX

10h•Onsite

About The Position

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

Requirements

At least 3 years of experience in the related field preferably Director or VP level specializing in BPO Autonomous Vehicle Operations.
Strong computer skills especially in using Google Suite applications.
Proven track record of meeting, delivering and exceeding targets.
Excellent communication skills, both verbal and written.
Must be able to build productive business relationships with clients and must have strong organizational, analytical and managerial skills.
Proven ability to scale operations, and strong experience at employee retention.
Flexibility to travel

Nice To Haves

Must possess a professional, courteous, and resilient attitude.

Responsibilities

Oversee and direct the activities of a number of campaigns along with all Operations Managers, Team Leaders and Staff assigned to these programs.
Be responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.
Be responsible for regular and often daily interactions with all the company departments/campaign team leaders and the whole management team.
Maintain an open line of communication between staff and senior management.
Manage and staff the operations assigned.
Be responsible for all aspects of operations which include but are not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like.
Develop individual and team goals and implement plans to carry out objectives.
Guide the Operations Managers in meeting all team & individual goals.
Ensure compliance with all established policies and procedures.
Assist the Senior Director of Operations /Vice President of Operations in crafting operations procedures.