Learning Experience Leader - Onsite

TaskUs•Denver, CO

5d•$54,000 - $82,000•Onsite

About The Position

The Learning Experience Leader will create and maintain a positive and professional learning environment in the organization. This role involves designing and expanding training and development programs aligned with product-specific training methodologies and initiatives. The Learning Experience Leader will support the learning and development of Roadside Assistance Specialists, who are responsible for ensuring the safe and effective transportation of passengers and minimizing delays in fleet operations. Roadside Assistance Specialists act as "rescue experts" for vehicle mission errors and other obstacles, maintaining high safety standards, demonstrating situational awareness, communicating courteously, assisting stranded motorists, operating vehicles for extended periods, responding to high-pressure environments, monitoring software systems, maintaining vehicle cleanliness, providing feedback, and educating the public on self-driving technology. They also operate self-driving vehicles, onboard data recording computers, and perform safe recovery of autonomous vehicles, including setting up protection, disengaging the self-driving car, and driving it to a safe location. This role requires adherence to safety procedures, excellent customer service, and compliance with a zero-tolerance policy for alcohol or drug use.

Requirements

Must be 21 years of age or older
High School Diploma or GED required.
Meets driver requirements, including driving record and criminal history under applicable regulations and laws in the state(s) in which the self-driving vehicle monitor will be working
Must have and maintain a valid state driver’s license
Valid driver's license with a clean driving record
Minimum of 3 years of experience in professional driving on public roads. Additional experience is preferred.
Proficient in Microsoft and Google applications
A problem solver and critical thinker
Follow well-defined methods, procedures, reports, forms, and competent aspects of the job
Can present and facilitate a class discussion
Energetic, enthusiastic, and creative—can think outside the box with different ways to motivate and engage an audience
With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills
Has excellent oral and written communication skills
Can work in a flexible schedule including weekends, holidays, and longer hours
Expected to function as a teammate, supporting production when needed
Up to 25% travel required
Possess knowledge of and/or previous experience of driving in a professional setting, such as driving delivery trucks and operating safely within high-traffic or congested city zones and in small areas.

Nice To Haves

Four-year college degree (preferred) in a related field like industrial or applied sciences
At least 1 to 2 years of working experience in a related field (training or teaching experience)
Has strong leadership skills, with proficiency in handling groups

Responsibilities

Set the standards and expectations through your conduct, work ethic, integrity, and character.
Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement.
Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs.
Accomplish projects and motivate trainees through effective training.
Continuously improve training programs and other learning opportunities across the organization.
Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment.
Act as the content expert, and maintain relevant training documents and training materials for training conducted.
Develop and create effective induction programs.
Monitor and review trainees’ progress through questionnaires and discuss with their managers.
Audit trainees in field to ensure strict adherence to company policies.
Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages.
Research and present new technologies and methodologies in workplace learning.
Ensure that all trainees adhere to the company’s Code of Conduct.
Support learning and development of our Roadside Assistance Specialist.
Maintain TaskUs’s high standard of safety, inside and outside of the vehicle.
Consistently demonstrate situational awareness, an understanding of the technology in his/her care, and a willingness to constantly adjust to changes in the environment.
Be the deputy for technology by communicating courteously always with management, engineers, and the public.
Provides assistance to stranded motorists.
Operate/Drive in single and or dual driving mode for 6-8 hours a day alone or with a co-driver, five days a week; able to sit still for long periods.
Capable of responding quickly to changing and potentially high-pressure environments.
Work mostly individually but also in small groups of 2-10 people.
Monitor multiple software systems with constant focus.
Maintains cleanliness of vehicle.
Provide concise, clear, and accurate verbal and written feedback regarding the vehicle’s operations.
Complete daily reports and document procedures and tests.
Interact with the members of the public and educate them on self-driving technology.
Operate self-driving vehicles on both defined and undefined routes, including a variety of environmental conditions.
Operate onboard data recording computers.
Comfortable riding as a passenger in a self-driving vehicle, where the driver may have little control over the vehicle’s operations.
Responsible for safely setting up driverless vehicles.
Safely operates a non-autonomous vehicle while monitoring the location of a driverless vehicle(s).
Responsible for the safe recovery of the autonomous vehicle which includes but is not limited to parking safely behind the driverless vehicle, setting up protection, disengaging the self-driving car, and driving the car to a safe location.
Apply safety procedures to any situation involving the rescue of a self-driving car.
Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle, and safely drive passengers to their destination.
Comply with TaskUs’s Autonomous Vehicle Division zero-tolerance policy regarding the use of alcohol or drugs by self-driving vehicle operators during a shift, including randomized drug testing.
Removes stalled vehicles from surface streets and lanes of travel, and removes vehicles from the lane once the situation has been stabilized.
Coordinates with local law enforcement agencies, as needed.
Respond to emergency roadside assistance calls based on the ETA provided and within appropriate SLAs.
Drive a safe vehicle to and from specified destinations safely and follow all state, and local laws, and DOT regulations.
Focuses on safety and compliance including the real-time reporting of any accidents, and incidents encountered on the road, monitoring of road conditions, and following all applicable traffic laws.
Other duties as required.