Learning Experience Leader - Roadside Assistance Specialist-2

TaskUs•Philadelphia, PA

21h•Onsite

About The Position

TaskUs is seeking a Learning Experience Leader to create and maintain a positive and professional learning environment within the organization. This role involves designing and expanding training and development programs aligned with product-specific training methodologies and initiatives. The Learning Experience Leader will set standards through their conduct, work ethic, integrity, and character. They will create and deliver end-user, partner, and distributor training, including curriculum, training, and exams for general preparatory courses prior to enterprise endorsement. The role also includes delivering technical preparatory training covering basic skill requirements, accomplishing projects, motivating trainees, and continuously improving training programs. The Learning Experience Leader will amend and revise programs as necessary, act as a content expert, maintain relevant training documents and materials, and develop effective induction programs. They will monitor and review trainees' progress, audit trainees in the field, ensure statutory training requirements are met, understand e-learning techniques, and research new technologies and methodologies in workplace learning. This role specifically supports the learning and development of Roadside Assistance Specialists.

Requirements

Must be 21 years of age or older
High School Diploma or GED required
Meets driver requirements, including driving record and criminal history under applicable regulations and laws in the state(s) in which the self-driving vehicle monitor will be working
Must have and maintain a valid state driver’s license
Valid driver's license with a clean driving record
Minimum of 3 years of experience in professional driving on public roads
Proficient in Microsoft and Google applications
A problem solver and critical thinker
Follow well-defined methods, procedures, reports, forms, and competent aspects of the job
Can present and facilitate a class discussion
Energetic, enthusiastic, and creative—can think outside the box with different ways to motivate and engage an audience
With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills
Has excellent oral and written communication skills
Can work in a flexible schedule including weekends, holidays, and longer hours
Expected to function as a teammate, supporting production when needed
Up to 25% travel required
Possess knowledge of and/or previous experience of driving in a professional setting, such as driving delivery trucks and operating safely within high-traffic or congested city zones and in small areas.

Nice To Haves

Four-year college degree (preferred) in a related field like industrial or applied sciences
Additional experience is preferred
At least 1 to 2 years of working experience in a related field (training or teaching experience)
Has strong leadership skills, with proficiency in handling groups

Responsibilities

Set the standards and expectations through your conduct, work ethic, integrity, and character
Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement
Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs
Accomplish projects and motivate trainees through effective training
Continuously improve training programs and other learning opportunities across the organization
Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment
Act as the content expert, and maintain relevant training documents and training materials for training conducted
Develop and create effective induction programs
Monitor and review trainees’ progress through questionnaires and discuss with their managers
Audit trainees in field to ensure strict adherence to company policies
Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages
Research and present new technologies and methodologies in workplace learning
Ensure that all trainees adhere to the company’s Code of Conduct
Support learning and development of our Roadside Assistance Specialist