Learning Experience Designer - Tangerine

Scotiabank•Toronto, ON

6d•Hybrid

About The Position

Tangerine is Canada's leading digital bank, focused on innovation, agility, and bold thinking. We are redefining banking with client-obsessed teams delivering flexible, accessible banking solutions and breakthrough products. We are committed to making an impact in the communities we serve and fostering a culture of integrity, inclusion, and fearless ambition. This role is part of the Learning & Development team, focused on designing and delivering learning solutions to build and sustain knowledge and skills for front-line employees in Operations. The Learning Experience Designer will follow an instructional design process (assessment, design, development, evaluation, and sustainment) to create innovative learning experiences using various modalities like eLearning, instructor-led training, simulations, and performance support resources.

Requirements

Experience in designing and developing learning solutions using an instructional design process (e.g., ADDIE).
Ability to develop and maintain training materials including facilitator guides, participant guides, eLearning, assessments, videos, job aids, reference materials, manager guides, and employee guides.
Experience collaborating with Subject Matter Experts (SMEs) to translate knowledge into effective learning solutions.
Proficiency in developing various learning formats such as micro-learning, gamified learning, infographics, videos, and animations.
Understanding of bank technology standards and accessibility requirements for learning deliverables.
Experience supporting the administration of learning offerings on an enterprise learning management system.
Ability to develop assessment methods to measure learner comprehension and application of knowledge.
Skills in analyzing data to identify opportunities for continuous improvement in learning solutions.
Experience conducting needs analysis and identifying learner performance gaps.
Ability to champion a customer-focused culture.
Understanding of risk appetite and risk culture in day-to-day activities and decisions.
Ability to champion a high-performance environment and contribute to an inclusive work environment.

Nice To Haves

Experience in the banking or financial services industry.
Familiarity with Scotiabank's Values, Code of Conduct, and Global Sales Principles.

Responsibilities

Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
Use the ADDIE (analyze, design, develop, implement, evaluate) or other instructional design models to build blended learning solutions.
Conduct needs analysis, identify learner performance gaps, and make recommendations for new solutions or changes to existing training programs.
Collaborate with Subject Matter Experts (SMEs) and key business stakeholders to understand learning needs, define success measures, and ensure content relevance.
Develop and maintain training materials including facilitator guides, participant guides, eLearning, assessments, videos, job aids, reference materials, manager guides, and employee guides.
Collaborate with SMEs to translate their knowledge into effective and engaging learning solutions for Service, Sales & Operations (new hire, upskilling, product/system launches, etc.).
Develop effective learning solutions in the format of micro-learning, gamified learning, infographics, videos, animations, etc.
Ensure all learning deliverables meet bank technology standards and accessibility requirements.
Coordinate and execute the logistics of the training plan, including scheduling, printing, and translation.
Plan for, schedule, and work closely with facilitation teams to support effective train-the-trainer sessions and successful deliveries.
Support the administration of learning offerings on the enterprise learning management system (setting up, loading, testing, assigning, and reporting).
Ensure that a sustainment/maintenance strategy has been planned for and is put in place.
Actively collaborate with Operations teams to collect feedback and recommend ways for continuous improvement in learning and performance.
Develop assessment methods to measure learner comprehension and application of knowledge.
Analyze data to identify opportunities to improve learning solutions by driving continuous improvement and enhanced learner experiences.
Provide ongoing maintenance reviews of existing learning programs with SMEs, key stakeholders, and facilitators to ensure accuracy, relevancy, business impact, and industry/business standards.
Track and report on training activities to ensure effectiveness.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursue effective and efficient operations in respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Champion a high-performance environment and contribute to an inclusive work environment.