Learning Experience Designer

National Pool Partners, Inc.•Egypt Lake-Leto, FL

11h•$59,000 - $63,000•Hybrid

About The Position

This role focuses on building and delivering engaging learning experiences across CERTUS, with approximately 70% dedicated to instructional design and 30% to learning operations. The position requires disciplined production, quality assurance, and content operations to ensure programs remain accurate, current, and on schedule as CERTUS expands. The Designer is responsible for the execution and quality of their work, with partners providing necessary inputs. Delays or gaps in partner input must be documented and escalated promptly to prevent missed deadlines. Key partners include the Learning Experience Manager for project briefs and direction, Subject Matter Experts for content accuracy, Operations and Field Leaders for learner logistics, Human Resources for data, Marketing for brand guidelines, Communications for message dissemination, and Technology and Vendors for LMS and content support.

Requirements

1+ years of instructional design experience: eLearning, job aids, facilitator guides.
Hands-on course development in Articulate Storyline, Rise, or a comparable authoring tool.
Working knowledge of LMS administration and reporting.
Able to manage concurrent design and operations priorities without dropping either.
Strong attention to detail and quality control.
Effective SME and stakeholder collaboration; clear written and verbal communication.
Follows established design standards, templates, and brand guidelines with high accuracy.

Nice To Haves

Advanced Articulate Storyline development (triggers, variables, complex interactions).
Paylocity Learning or similar LMS platforms.
Multimedia or video development.
Onboarding or new-hire training program support.
Multi-location or field-based organization experience.

Responsibilities

Build and deliver assigned courses, programs, and onboarding modules aligned to department priorities and standards.
Apply instructional design and gamification techniques to create interactive, high-retention content.
Perform quality assurance on all learning assets before publication.
Maintain documentation, source files, and version control for all assigned work.
Escalate blocked or at-risk deliverables within 2 business days.
Partner with SMEs on targeted learning solutions, including career pathway and certification content.
Format learning data for Manager review and integrate vendor content into the LMS as directed.
Prepare cohort materials and partner with Communications to promote learning programs.
Manage the Certus Academy inbox and respond within 1 business day.
Handle routine LMS administration, training logistics, recurring communications, and Learner of the Month recognition.