Learning Experience Designer

Ironclad-posted about 2 months ago
$95,000 - $120,000/Yr
Full-time • Mid Level
San Francisco, CA
11-50 employees
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Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you're buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That's why the world's most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We're consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company's Most Innovative Workplaces. Ironclad has also been named to Forbes' AI 50 and Business Insider's list of Companies to Bet Your Career On. We're backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn. Ironclad is on a mission to power the world's contracts, and our Customer Outcomes team is a critical part of making that mission a reality. Reporting to the Manager, Learning Experience Design, the Learning Experience Designer will create targeted learning experiences that provide our user with the information they need to implement, adopt, and optimize their use of our software - reducing customer effort and decreasing time to value. You are an out of the box thinker, who is comfortable designing learning experiences across multiple delivery methods, including VILT, video, eLearning, in-product guidance, workshops, and more. The ideal candidate for this role is an experienced instructional designer with a SaaS background, particularly designing training for external users. Your scope of work will focus on the production of content for our live training sessions and core on-demand courses. Joining an established group of learning designers, this is an opportunity not just to build amazing content, but to have real ownership of key areas of our program as we expand and improve the enablement experiences we make for our customers.

  • Collaborate closely with product, frontline staff, other designers, and teams across the org to identify how to enable customers more effectively
  • Develop a keen understanding of learning needs throughout the customer journey and tailor deliverables to those roles and use cases
  • Design and build enablement materials, which include but are not limited to live training, on-demand video and written content, on-the-job resources, and other dynamic or interactive experiences
  • Working closely with our training delivery instructors to build content and ensure effective handover for new material
  • Measure the success of your enablement initiatives through assessment, customer data, and other inputs
  • Own and maintain a library of enablement materials on an ongoing basis as the product evolves
  • 3+ years experience working in Learning Experience Design or related field, strong preference for previous experience at a SaaS company in customer-specific enablement
  • Proven understanding of agile development, ability to test and iterate based on customer experience, especially in a fast-paced environment with constantly changing priorities
  • Proficiency with learning management systems (e.g., Thought Industries, Docebo, or similar) and authoring tools (e.g., Articulate 360, Rise, or Captivate).
  • Strong empathy and desire to understand customer needs and goals.
  • Not afraid to roll up your sleeves and dig into data or talk to customers/SMEs and understand the need
  • Ability to effectively communicate technical information in a relevant, accessible way
  • Skilled at building relationships with SMEs and cross-functional stakeholders
  • Applied knowledge of learning theory, psychology, customer communication, or another related field
  • Demonstrated ability in visual design
  • Demonstrated ability in video editing
  • HTML and CSS proficiency preferred
  • 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
  • Market-leading leave policies, including gender-neutral parental leave and compassionate leave
  • Family forming support through Maven for you and your partner
  • Paid time off - take the time you need, when you need it
  • Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
  • Mental health support through Modern Health, including therapy, coaching, and digital tools
  • Home office setup stipend to make your space work for you
  • Pre-tax commuter benefits (US Employees)
  • 401(k) plan with Fidelity with employer match (US Employees)
  • Regular team events to connect, recharge, and have fun
  • And most importantly: the opportunity to help build the company you want to work at
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