Learning Experience Designer

Middlesex Savings Bank•Westborough, MA

15h

About The Position

Overview The Learning Experience Designer (LXD) designs, develops, and delivers high-quality learning solutions that support employee performance, regulatory compliance, and organizational priorities. This role combines instructional design, LMS administration, and facilitation to create engaging, accessible, and audit-ready learning experiences across the Bank. Responsibilities Instructional Design & Content Development: Design and develop eLearning, microlearning, instructor-led, and blended learning programs using established instructional design methodologies Create high-quality learning assets, including facilitator guides, participant materials, job aids, assessments, and evaluation tools Develop interactive, learner-centered content using authoring tools such as Articulate Storyline/Rise, Captivate, and Camtasia Ensure all learning materials are accurate, consistent, accessible, and aligned with adult learning principles, organizational goals, and regulatory requirements Learning Management System (LMS) Administration: Serve as primary administrator for the Learning Management System, including course setup, enrollment rules, reporting, troubleshooting, and annual curriculum maintenance Partner with Compliance and subject matter experts to ensure assigned training content is appropriate for target audiences and regulatory expectations Manage LMS vendors, including monitoring course updates, coordinating enhancements, and requesting statements of work as needed Upload, test, and maintain eLearning content to ensure a seamless learner experience Generate participation, completion, and audit reports for managers, Compliance, and regulators as required Provide learner and trainer technical support related to LMS access and functionality Evaluation & Continuous Improvement: Measure learning effectiveness through surveys, feedback, completion data, and performance indicators Continuously refine learning content, delivery methods, and LMS processes based on data, learner feedback, and evolving business needs Stay current on emerging learning technologies, instructional design trends, and facilitation best practices Facilitation & Training Delivery: Facilitate engaging virtual and in-person training sessions for diverse employee audiences Adapt facilitation techniques to meet varying learning styles and experience levels Coach managers and subject matter experts to support effective training delivery and knowledge transfer Requirements Education Bachelor's Degree in Instructional Design, Education, Human Resources, or a related is required Master's Degree is preferred Work Experience 3-5 years of experience in instructional design, eLearning development, facilitation, and LMS administration is required Knowledge, Skills, and Abilities Demonstrated experience developing original learning content Strong knowledge of adult learning theory, instructional design methodologies, and blended learning approaches Proficiency with eLearning authoring tools and Learning Management Systems Exceptional attention to detail and commitment to accuracy, particularly in regulated environments Strong communication, presentation, and stakeholder collaboration skills Ability to manage multiple projects and deadlines independently Experience in a financial institution or similarly regulated industry strongly preferred Professional certifications (e.g., DiSC, EQ, MBTI, or similar assessments) preferred Commitment to obtaining an Instructional Design and/or Facilitation certification within two years of hire Expected Pay Range The expected annual pay range for this role is $55,243 to $91,158. This pay range is the annual salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data. EEO Statement Middlesex Savings Bank is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Requirements

Bachelor's Degree in Instructional Design, Education, Human Resources, or a related is required
3-5 years of experience in instructional design, eLearning development, facilitation, and LMS administration is required
Demonstrated experience developing original learning content
Strong knowledge of adult learning theory, instructional design methodologies, and blended learning approaches
Proficiency with eLearning authoring tools and Learning Management Systems
Exceptional attention to detail and commitment to accuracy, particularly in regulated environments
Strong communication, presentation, and stakeholder collaboration skills
Ability to manage multiple projects and deadlines independently

Nice To Haves

Master's Degree is preferred
Experience in a financial institution or similarly regulated industry strongly preferred
Professional certifications (e.g., DiSC, EQ, MBTI, or similar assessments) preferred
Commitment to obtaining an Instructional Design and/or Facilitation certification within two years of hire

Responsibilities

Design and develop eLearning, microlearning, instructor-led, and blended learning programs using established instructional design methodologies
Create high-quality learning assets, including facilitator guides, participant materials, job aids, assessments, and evaluation tools
Develop interactive, learner-centered content using authoring tools such as Articulate Storyline/Rise, Captivate, and Camtasia
Ensure all learning materials are accurate, consistent, accessible, and aligned with adult learning principles, organizational goals, and regulatory requirements
Serve as primary administrator for the Learning Management System, including course setup, enrollment rules, reporting, troubleshooting, and annual curriculum maintenance
Partner with Compliance and subject matter experts to ensure assigned training content is appropriate for target audiences and regulatory expectations
Manage LMS vendors, including monitoring course updates, coordinating enhancements, and requesting statements of work as needed
Upload, test, and maintain eLearning content to ensure a seamless learner experience
Generate participation, completion, and audit reports for managers, Compliance, and regulators as required
Provide learner and trainer technical support related to LMS access and functionality
Measure learning effectiveness through surveys, feedback, completion data, and performance indicators
Continuously refine learning content, delivery methods, and LMS processes based on data, learner feedback, and evolving business needs
Stay current on emerging learning technologies, instructional design trends, and facilitation best practices
Facilitate engaging virtual and in-person training sessions for diverse employee audiences
Adapt facilitation techniques to meet varying learning styles and experience levels
Coach managers and subject matter experts to support effective training delivery and knowledge transfer