Learning Experience Designer

Employ

1d • $60,240 - $75,300 • Remote

About The Position

We are seeking a Learning Experience Designer to design and build critical product learning programs for customers and employees. As the Learning Experience Designer, you will take a hands-on approach in creating multi-modal learning programs that enhance our customers’ ability to independently administer their Employ solutions with confidence, ultimately driving case deflection, product adoption, customer retention and account growth. This position reports to the Senior Manager, Customer and Product Learning.

Requirements

• 2-4 years of experience in developing and maintaining customer-centric product learning programs for a SaaS platform
• Demonstrated success creating learning content utilizing learning design models and anchored in sound adult learning principles
• Experience partnering with cross-functional teams to conduct thorough discovery and needs analysis to ensure learning programs effectively support targeted outcomes and reduce friction points for our customers

Responsibilities

• Design high-impact content, including microlearning videos, process guides, assessments, and additional resources, that reduces customer friction points and promotes product adoption
• Conduct targeted needs analysis and discovery with subject matter experts
• Continuously monitor training effectiveness, and take a data-driven approach to content iteration
• Own the end-to-end lifecycle of learning assets, ensuring content remains accurate as the product evolves through each release cycle
• Partner closely with the Digital Experience and Customer Success teams to create scalable learning programs and effective digital onboarding programs

Benefits

• Flexible work scheduling and paid time off
• Comprehensive benefits
• Career development opportunities that help you thrive
• Unlimited PTO
• Comprehensive benefits: Medical, dental, and vision coverage to support you and your family’s health and well-being.
• Learning & development programs: Access to training, mentorship, and development resources to grow your skills — from HR operations to total rewards strategy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed