Learning Experience Designer, Customer Enablement

Laivly

24d•Remote

About The Position

The team at Laivly is looking for an Learning Experience Designer, Customer Enablement to help customers get the most out of our products. This is more than a traditional instructional design role. You'll become an expert in the Laivly platform, working closely with Product, Customer Success, Engineering, Solutions, Implementations, and Support to transform complex product functionality into engaging learning experiences that drive adoption and customer success. You'll design digital learning content, deliver customer training, and influence how customers experience our products by bringing real-world feedback back to our Product team. As we continue to expand our self-service and product-led approach, you'll play a key role in helping customers learn, adopt, and succeed. This position is remote and open to candidates within Canada.

Requirements

3 to 5 years of experience in instructional design, customer enablement, learning and development, or a similar role.
Experience building digital learning content using Articulate Rise or comparable authoring tools.
Experience working within a SaaS or technology environment.
A natural curiosity for understanding software products and explaining technical concepts in a way that's easy for customers to understand.
Strong written communication skills and experience creating customer-facing documentation or learning materials.
Experience collaborating with cross-functional teams including Product, Customer Success, Engineering, Solutions, and Implementations.
Familiarity with LMS platforms and AI-powered content creation tools.
A portfolio that demonstrates your instructional design work.
Experience supporting product-led growth (PLG) or customer self-service initiatives.

Nice To Haves

Experience with Articulate Storyline, Camtasia, Loom, or similar tools.
Experience within the contact center or customer experience industry.

Responsibilities

Become a subject matter expert on the Laivly product suite and how it delivers value to customers.
Design engaging customer learning experiences using tools such as Articulate Rise, including eLearning modules, guides, videos, walkthroughs, and other enablement resources.
Deliver customer onboarding and training sessions across our product portfolio.
Partner closely with Product to stay ahead of new releases and ensure learning content reflects the latest functionality.
Gather customer feedback and enablement insights to help improve product usability and adoption.
Maintain and continuously improve our knowledge base and customer enablement content.
Use AI tools to accelerate content creation while maintaining high standards for quality and accuracy.
Collaborate across Product, Customer Success, Engineering, Support, and Implementations to create a consistent customer learning experience.
Support the development and evolution of Laivly's Partner Portal, partner marketing resources, and partner training and certification content.
Assess needs and gather requirements for new sales enablement content supporting Laivly's internal sellers and partner network.