Learning Experience Design Manager

Salesforce•Indianapolis, IN

1d•Remote

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. As an Instructor – Training Content and Learning Experience Strategy, you'll be at the forefront of designing and delivering transformative learning experiences that enable Salesforce teams and customers to succeed. You'll go beyond building training — you'll act as a strategic partner and performance consultant, diagnosing root causes, shaping solutions, and ensuring learning programs drive measurable impact. Instructors drive programs end-to-end, mentor team members, and bring advanced instructional design, content strategy, and technology expertise to solve complex challenges. You'll champion accessibility, experiment with new tools (including AI), and translate diverse stakeholder perspectives into clear, high-impact training solutions. This is a role for a builder and innovator — someone who can design, influence, and elevate both the craft of learning and the business outcomes it enables.

Requirements

5+ years of instructional design, training content development, or learning experience design in a corporate or enterprise environment.
Proven experience leading end-to-end learning design and content projects, from needs analysis through delivery and evaluation.
Advanced knowledge of instructional design methodologies (ADDIE, SAM, Agile) and performance consulting approaches.
Strong skills in stakeholder management — synthesizing diverse perspectives, navigating objections, and building consensus.
Demonstrated ability to design accessible, inclusive learning experiences aligned with accessibility standards.
Proficiency with authoring tools such as Rise, Storyline, or equivalent.
Experience with data-driven design — interpreting learner data and feedback to refine solutions.
Excellent communication skills: able to facilitate meetings, mentor peers, and deliver polished, compelling presentations.
Strong adaptability, problem-solving, and critical thinking skills in complex, fast-changing environments.

Nice To Haves

Experience applying AI and agent-based tools to design, workflow optimization, or content creation.
Familiarity with Salesforce products, services, or customer-facing roles.
Strong storytelling ability — linking learning initiatives to business impact in ways that influence and inspire.
Expertise in developing advanced assessments, simulations, and performance support solutions.
Exposure to impact mapping, root cause analysis, or advanced evaluation methods for learning effectiveness.
Experience mentoring or coaching instructional designers or analysts.
Professional certifications in instructional design, learning technologies, or project management (e.g., CPLP/ATD, PMP, CPTD).

Responsibilities

Lead the creation of engaging, inclusive, and effective training content and learning programs using advanced instructional design principles and performance consulting approaches.
Shape the direction of training content, ensuring alignment with business goals and learner needs across programs.
Analyze business problems, uncover root causes, and align learning solutions with measurable outcomes.
Ensure all experiences meet accessibility standards and foster equity for diverse learners.
Interpret learner feedback and business metrics to refine solutions and demonstrate impact.
Explore and apply new technologies, including AI agents, to enhance design, efficiency, and innovation.
Guide team members, model best practices, and share expertise in instructional design, content development, and collaboration.
Build trust with stakeholders and SMEs, navigate objections, and integrate multiple perspectives into cohesive solutions.
Craft compelling stories, facilitate effective meetings, and clearly present findings and recommendations to diverse audiences.
Drive large-scale initiatives with strong project management discipline, ensuring scope, timelines, and deliverables are achieved.